Andrea Hearn

• was trained in Emergency, Medical Floors, Post Surgery, Maternity and ICU
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Collected and transported specimens to prepare for lab testing.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
• Responded to hospital "codes" such as psychiatric, cardiac and medical emergencies.
• Palliative Care

• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with client and family to deliver emotional support and companionship.
• Transported individuals to events and activities, medical appointments such as chemotherapy and surgical consults.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Helped clients manage money, pay bills and shop for groceries or personal items.
• Worked along side nurses, doctors, social worker and family to find and move to a residence (was living alone).

• Evening Supervisor; manage closing staff and close service departments such as the cashes and cash office.
• Payroll Technician; send weekly payroll reports to head office which includes working with all store managers to ensure departmental payroll schedules are correct and store employees get correct pay and approve final reports.
• Cashier; trained on all cash and service procedures and trained new employees within the service department.
• Personal Shopper; work and help manage the personal shopper service within the store.
• Assistant Manager of Garden Center during spring/summer months included caring for plants, receiving and ordering stock, deliveries and customer service.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Held weekly meetings with managements to identify techniques to overcome sales obstacles.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

Staged in both CHSLD and Hospital environments such as Montreal General Hospital, Montreal Neurological Hospital, St.Mary's and Maimonides in sectors involving post surgical , geriatric and rehabilitation.

• Honor Roll, 1989-1994
• Immersion Program (french and English)
• Recipient of People are Caring Bursary 1994