Atifa Adelpur
North York,Canada
Summary
Accomplished professional with a proven track record in customer service excellence and computer proficiency, demonstrated at Hudson's Bay and other leading companies. Expert in enhancing team collaboration and problem-solving, ensuring operational efficiency and customer satisfaction. Achieved significant improvements in time management and precision, driving store performance and event success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Winners
09.2023 - Current
- Process customer transactions and manage refunds, ensuring a smooth and efficient checkout experience
- Lead closing operations, ensuring the store layout is restored and ready for the next day's business
- Collaborate with team members to foster a welcoming, customer-focused environment, driving store performance
Events Planner and Coordinator
Ismaili Centre Toronto
04.2021 - Current
- Coordinate and support events, serving as a server at special events and assisting seniors with physical disabilities
- Manage event preparation, ensuring all elements are in place for smooth execution
Administrative Assistant
Business Development Centre
09.2022 - 09.2023
- Manage and organize office operations and procedures to ensure efficiency
- Answer phone calls, direct calls, and take messages
- Respond to emails and inquiries, ensuring timely communication
Customer Service Representative
Hudson's Bay
04.2019 - 08.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email
Education
Ontario Secondary School Diploma -
City Adult Learning Center
Toronto, Ontario06.2024
Bachelor of Fine Arts -
Kabul University
12.2016
Skills
- Customer Service Excellence
- Computer Proficiency
- Precision and Accuracy
- Team Collaboration
- Time Management
- Problem-Solving
Certification
- Accessibility for Ontarians with Disabilities Act, The Ontario Human Rights Commission
- Working Together, The Ontario Human Rights Code, The Ontario Human Rights Commission
Volunteer Experience
Events Planner and Coordinator, Ismaili Centre Toronto, 04/01/21, Present, Coordinate and support events, serving as a server at special events and assisting seniors with physical disabilities., Manage event preparation, ensuring all elements are in place for smooth execution.
Languages
English
Full Professional
Persian
Full Professional
Timeline
Manager
Winners
09.2023 - Current
Administrative Assistant
Business Development Centre
09.2022 - 09.2023
Events Planner and Coordinator
Ismaili Centre Toronto
04.2021 - Current
Customer Service Representative
Hudson's Bay
04.2019 - 08.2022
Ontario Secondary School Diploma -
City Adult Learning Center
Bachelor of Fine Arts -
Kabul University
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