Ahd Salah Adam
Summary
Motivated IT professional with a solid foundation in IT support and a passion for learning. Seeking a challenging position to contribute technical skills and problem-soling abilities in a dynamic team environment.
Overview
3
3
years of professional experience
Work History
IT Technical Support Specialist
Dal Innovative Agriculture Company
05.2022 - 04.2023
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Used ticketing systems to manage and process support actions and requests.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Technical Support Intern
Ministry Of Finance
01.2020 - 01.2021
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Education
Bachelor of Science - Information Technology
Wad Medani College of Medical Sciences &Technology
Wad Medani, Sudan06.2021
Skills
- Application Support
- Hardware Installation
- Patch Management
- Help Desk Support
- Strong verbal and written communication
- Positive team player
- Advanced knowledge in Microsoft Office
- Advanced knowledge in C, Python
- Database Administration
- Security Protocols
Accomplishments
Best employee award- Recognized for outstanding problem-solving skills, resolving critical issues promptly.
Languages
Arabic
Native or Bilingual
English
Professional Working
Volunteer Work
Al-Hawadith Street Organization (2020). Distributing iftar in Ramadan to the needy.
Hagik Alena Ya Medani Organization (2021). Providing medicine to patients.
Timeline
IT Technical Support Specialist
Dal Innovative Agriculture Company
05.2022 - 04.2023
IT Technical Support Intern
Ministry Of Finance
01.2020 - 01.2021
Bachelor of Science - Information Technology
Wad Medani College of Medical Sciences &Technology
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