Shachinie Imalsha
Kelowna,BC
Summary
As a professional with over ten years of experience in human resources, administration, and customer service, I possess a comprehensive skill set in office administration , customer service and managing key HR functions, including recruitment, employee relations, onboarding, payroll, and training. My experience spans multiple multinational organizations across diverse industries, including education, travel, retail, food distribution, and banking. I am enthusiastic about contributing to a dynamic team, supporting day-to-day HR operations, and continuing to grow professionally. My goal is to leverage my passion for people management in a role that fosters a healthy and productive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HRM & Campus Admin
Excel Career College
Kelowna
08.2024 - Current
- Oversee and direct HR operations to align with the college's strategic goals, ensuring compliance with regulations and organizational objectives
- Manage job classification, recruitment, and compensation processes, ensuring fair practices and attracting top talent
- Develop and implement HR policies, employee development programs, and health & safety initiatives to support the college's mission
- Lead onboarding, training, and employee engagement programs, promoting a positive and inclusive workplace culture
- Advise managers on HR policies, handle disciplinary matters, and resolve workplace conflicts to maintain positive employee relations
- Support campus administration, including event coordination, visitor management, and collaboration with department heads on HR planning and requirements
HR Generalist (Mat contract)
Sysco Inc.
Kelowna
01.2024 - 08.2024
- Acts as the point of contact for warehouse staff and the business partner to supervisors and managers on human resources and employee relations matters, supporting and coaching as needed to ensure compliance and consistency
- Lead recruitment and selection processes, ensuring alignment with Sysco policies, and manage onboarding for new hires to ensure successful integration
- Advise management on employee performance and conduct, assist with goal setting, and support disciplinary actions to maintain positive outcomes
- Administer benefits programs, manage payroll processing, and ensure the accuracy of HRIS data and payroll reconciliations across the BC region
- Contribute to employee engagement activities, promoting diversity and inclusion, while ensuring a healthy organizational culture
- Ensure compliance with specific policies and safety standards, actively supporting a safe and sustainable workplace
Engagement Lead
Blackbird Security Inc.
08.2023 - 11.2023
- Organize and implement strategies to enhance employee experience, engagement, and morale through events and activities
- Manage onboarding and orientation processes for new employees to ensure successful integration
- Address employee grievances and concerns, facilitating effective communication between regional teams and central office
- Collect and analyze feedback to continuously improve employee satisfaction and organizational culture
- Oversee communication strategies and ensure alignment between management and regional teams
- Provide support and guidance to regional teams, ensuring consistent implementation of policies and best practices
HR & Administrative Assistant
SELC College
04.2023 - 08.2023
- Facilitate recruitment, campus staff onboarding, and HR administration in compliance with PTIB standards
- Maintain and update student and employee records in HRIS, ensuring accuracy and completeness of data
- Assist with student services, payments, and orientations, as well as organizing campus events such as graduations
- Support marketing initiatives and campus outreach programs, building partnerships with local businesses and communities
- Provide ongoing support to professors, students, and staff, ensuring smooth day-to-day operations
- Assist with data witness submissions and regulatory compliance, ensuring accurate graduation documentation
Head of Human Resources
Intrepid Group
06.2019 - 09.2021
- Company Overview: Australia
- Provide operational HR support to managers, fostering employee engagement and ensuring alignment with business policies
- Contribute to policy formulation, oversee staff benefits, and manage performance, recruitment, and development programs
- Lead employee engagement initiatives, grievance handling, and resolution, ensuring effective communication and compliance
- Oversee HR team performance, conduct training, and ensure the team operates efficiently in alignment with company goals
- Manage employee contract negotiations, dispute resolution, and contribute to learning and development programs
- Monitor and report on HR activities, including payroll, compliance, and organizational performance
- Australia
Human Resources Partner
Intrepid Group
09.2017 - 05.2019
- Company Overview: Australia
- Develop and implement learning and development programs, offering support for training and grievance resolution
- Advise managers on legal compliance, workplace policies, and assist with risk mitigation strategies
- Manage HR projects, contracts, and system migrations, ensuring accurate reporting and documentation
- Lead negotiations on salary revisions and handle all aspects of employee compensation and benefits
- Coordinate payroll processing, ensure accurate records, and maintain compliance with employment regulations
- Support organizational change initiatives and contribute to the development of HR strategies
- Australia
Executive HR
Intrepid Group
03.2017 - 09.2017
- Company Overview: Australia
- Oversee recruitment and job description updates, ensuring alignment with business needs and legislative requirements
- Manage onboarding, induction training, and compliance with local labor laws
- Support performance management, employee relations, and HRIS reporting for efficient workflow
- Ensure accurate payroll processing, staff leave management, and employee benefits administration
- Foster employee engagement through committee initiatives and ensure adherence to company policies
- Assist in managing HR projects, reporting, and system reconciliations
- Australia
Management Coordinator
Charter House International (PVT) Ltd
10.2016 - 03.2017
- Assist with all HR operations, including attendance monitoring, recruitment, and training programs
- Provide administrative support to management by preparing reports and assisting with meetings and discussions
- Implement cost-effective strategies and develop improved administrative workflows for better efficiency
- Maintain effective communication and rapport with customers, managers, and employees
- Research and develop new services and methods, resolving administrative challenges effectively
- Handle scheduling and logistical support for management and office activities
Junior HR Executive
Debug Computer Peripherals (PVT) Ltd
07.2015 - 08.2016
- Assist with daily HR operations, including maintaining employee records and handling documentation requests
- Coordinate onboarding and support new hires with necessary training and policies
- Help with administrative HR tasks such as attendance tracking and policy implementation
- Provide assistance in recruitment, including posting jobs and managing candidate follow-ups
- Prepare reports and assist with payroll processing as required
- Maintain up-to-date employee files, ensuring accuracy and compliance with company procedures
Coordinator (Front Desk/Admin)
Guangzhou Dredging Corporation Ltd
07.2015 - 08.2016
- Oversee office workflow, ensuring maximum efficiency through effective scheduling and task management
- Support HR operations and assist with administrative tasks such as managing phone calls, correspondence, and meetings
- Monitor office supplies, place orders, and manage vendor relationships for cost-effective purchases
- Assist with various HR-related tasks such as recruitment and employee documentation
- Coordinate staff schedules and assist with team communication to ensure smooth operations
- Maintain administrative records, ensuring all documentation is accurate and well-organized
Customer Service Executive
HSBC Data Processing
09.2012 - 08.2014
- Company Overview: Mark & Spencer United Kingdom
- Handle customer inquiries related to banking operations, including order processing, transactions, and refunds
- Resolve customer complaints, process adjustments, and maintain accurate transaction records
- Ensure timely database updates and assist with cheques and savings account management
- Provide support for transaction-related queries and escalate issues when necessary
- Maintain strong customer relationships through effective communication and problem resolution
- Ensure compliance with banking regulations and customer service guidelines while processing requests
- Mark & Spencer United Kingdom
Education
MBA - Business Administration
University of Canada West
BC12.2022
Bachelor of Science - Human Resources Management
University of Dublin, National University of Ireland
07.2015
Advanced National Diploma - Human Resources Management
National Institute of Business Management - SL
06.2013
Skills
- Customer service
- Office Administration
- Human resource management
- Microsoft Office and Google Suite
- Benefits Administration
- Performance management
- Communication Skills
- Organizational skills
- Event Coordination
- Employee Relations
- Talent acquisition
- Employee relations
- Recruitment strategies
- Diversity and inclusion
- Employee engagement
- Learning management systems
- Performance Management
- Organizational behavior
- Administrative Support
- Documentation and reports
- Payroll administration
- Performance management
- Organizational development
- Staffing and recruitment
- HR software proficiency
- Onboarding and orientation
Languages
English
Professional
French
Elementary
sinhala
Native/ Bilingual
Certification
CPHR Candidate /General Member - Effective 2022
Certificate in International Relations Sep 2011 – Mar 2012
Bandaranaike Centre for International Studies
Certificate in Computer Science Sep 2011 – Mar 2012
National Institute of Business Management
Certified Digital Marketing Associate Effective Feb 2022
Digital Marketing institute - US
Micro-Credentials for Financial Accounting Effective October 2021
University Canada West – BC
References
References available upon request.
Timeline
HRM & Campus Admin
Excel Career College
08.2024 - Current
HR Generalist (Mat contract)
Sysco Inc.
01.2024 - 08.2024
Engagement Lead
Blackbird Security Inc.
08.2023 - 11.2023
HR & Administrative Assistant
SELC College
04.2023 - 08.2023
Head of Human Resources
Intrepid Group
06.2019 - 09.2021
Human Resources Partner
Intrepid Group
09.2017 - 05.2019
Executive HR
Intrepid Group
03.2017 - 09.2017
Management Coordinator
Charter House International (PVT) Ltd
10.2016 - 03.2017
Junior HR Executive
Debug Computer Peripherals (PVT) Ltd
07.2015 - 08.2016
Coordinator (Front Desk/Admin)
Guangzhou Dredging Corporation Ltd
07.2015 - 08.2016
Customer Service Executive
HSBC Data Processing
09.2012 - 08.2014
MBA - Business Administration
University of Canada West
Bachelor of Science - Human Resources Management
University of Dublin, National University of Ireland
Advanced National Diploma - Human Resources Management
National Institute of Business Management - SL
Similar Profiles
Clas HuntebrinkerClas Huntebrinker
Campus Coordinator / Program Coordinator at Excel Career CollegeCampus Coordinator / Program Coordinator at Excel Career College
Bonnie PoratBonnie Porat
Dean, Health Careers at Excel Career CollegeDean, Health Careers at Excel Career College
Mahfuzur ShahMahfuzur Shah
Faculty- Part Time Biotechnology Advance Program at Fleming CollegeFaculty- Part Time Biotechnology Advance Program at Fleming College
Christian PerroniChristian Perroni
Key Accounts Manager, Affiliate Manager at Online Casino ShareKey Accounts Manager, Affiliate Manager at Online Casino Share
Dianne HaberDianne Haber
Interior Designer/Buyer/Merchandiser at Lazboy Furniture GalleriesInterior Designer/Buyer/Merchandiser at Lazboy Furniture Galleries