AHAMED SHAMIL
Scarborough,Canada
Summary
Results-driven retail sales professional with a strong foundation in customer service and product knowledge. Proven track record of exceeding sales targets through effective communication and a deep understanding of customer needs, enhancing loyalty and satisfaction. Additionally, possesses a solid background in Information Technology, managing complex technical projects while ensuring data security and troubleshooting issues. Core competencies include IT infrastructure expertise, network administration, and cybersecurity protocols.
Overview
4
4
years of professional experience
Work History
Sales Associate
Oaks Intregated LTD
Colombo, Sri Lanka
05.2021 - 12.2024
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Tracked sales performance metrics to identify trends in market place.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Network Administrator
National Youth Corps
Colombo, Sri Lanka
02.2021 - 12.2024
- Installed and supported hardware and software for desktops, servers, and printers.
- Provided training sessions for end-users on how to use various software applications or hardware devices.
- Analyzed equipment performance records to determine need for repair or replacement.
- Configured, monitored and maintained email applications or virus protection software.
- Monitored network performance to determine adjustments needed.
- Performed data backup operations on a regular basis to ensure the security of critical information.
Education
Higher Diploma - Information Technology
Karunatha College
Colombo, Sri Lanka08-2021
High School Diploma -
Zahira College
Colombo, Sri Lanka01-2016
Skills
- Network systems installation
- Hardware and software monitoring
- System administration
- Retail loss prevention
- Teamwork and collaboration
- Inventory control
- Exceeds sales goals
- Sales development
- Network security oversight
- Hardware installation
- Cash handling
- Customer engagement
Timeline
Sales Associate
Oaks Intregated LTD
05.2021 - 12.2024
Network Administrator
National Youth Corps
02.2021 - 12.2024
Higher Diploma - Information Technology
Karunatha College
High School Diploma -
Zahira College
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