Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
AHAMED HAMZA SHAHUL HAMEED

AHAMED HAMZA SHAHUL HAMEED

North York,Canada

Summary

Experienced Customer Support Specialist with a strong background in delivering exceptional service and resolving customer inquiries in a professional manner. Skilled in processing transactions, handling escalated issues, and ensuring accuracy in all service-related tasks. Proficient in using various software tools to improve efficiency and enhance the customer experience. Dedicated to providing effective solutions and fostering positive customer relationships in a fast-paced retail environment.

Experienced with operating complex machinery and maintaining production efficiency. Utilizes problem-solving skills to address mechanical issues quickly and effectively. Strong understanding of quality control standards and safety protocols in manufacturing environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pultrusion Line Operator

MST Rebar Inc.
02.2025 - Current
  • Responsible to run two machines.
  • Ensure spools of Fiberglass are loaded.
  • Ensure that liquid resin and fibers are always in hopper and fill up when required.
  • Ensure that fiberglass is spliced properly when spool is almost done, to ensure continuing process.
  • Unload finished product off machine and place on a skid in an organized manner.
  • Keep work area clean at all times.
  • Other duties as assigned by Supervisor.
  • Operated production machinery to maintain efficient workflow and meet daily output goals.

AIR WALKER/HELPER

UPS
11.2024 - 01.2025
  • Ensured timely and accurate processing of customer transactions and inquiries, consistently meeting service standards and enhancing operational efficiency.
  • Provided exceptional customer service at various touchpoints, addressing customer questions, resolving issues, and ensuring satisfaction with government services and store offerings.
  • Assisted in processing service-related documents and transactions, ensuring compliance with guidelines, accuracy in form completion, and meeting eligibility criteria.
  • Thrived in fast-paced environments, demonstrating strong teamwork, attention to detail, and a commitment to delivering outstanding service while managing customer inquiries and de-escalating concerns effectively.
  • Contributed to the timely delivery of packages, meeting strict deadlines while ensuring the accuracy and efficiency of each transaction.
  • Collaborated with team members to load and unload packages, ensuring accuracy and adhering to safety protocols to maintain smooth operations and delivery timelines.
  • Adapted quickly to dynamic situations, maintaining focus and productivity during peak times, and delivering high-quality service despite ongoing distractions.
  • Handled sensitive customer interactions with tact and professionalism, ensuring any complaints or concerns were addressed in a timely and respectful manner.
  • Demonstrated strong problem-solving skills, working efficiently with customers and team members to resolve issues and meet operational goals.

CUSTOMER SERVICE FUNDRAISER

TNI The Network Inc.
09.2024 - 10.2024
  • Assisted with donor outreach for fundraising campaigns, using effective communication strategies to engage and inform potential donors.
  • Built rapport through door-to-door canvassing, addressing inquiries and supporting campaign goals with professionalism and enthusiasm.
  • Provided clear and accurate information, resolving donor concerns while ensuring alignment with campaign objectives.
  • Collaborated with team members, demonstrating reliability and a commitment to achieving outreach goals and fostering positive relationships.

KEYHOLDER

Anu Convenience Store
08.2024 - 09.2024
  • Managed daily store operations, ensuring smooth workflow and timely completion of tasks while upholding high customer service standards and operational compliance.
  • Provided personalized assistance to customers, helping with product selection and offering tailored recommendations to meet their needs.
  • Ensured adherence to health and safety regulations, maintaining a safe and organized environment for both customers and staff while supporting efficient operations.
  • Demonstrated attention to detail while managing customer inquiries, ensuring accuracy in all transactions and maintaining a professional atmosphere.
  • Collaborated with team members to streamline processes and deliver exceptional service, ensuring all customer needs were met effectively and efficiently.

CLOUD SUPPORT ENGINEER

Brio Technologies Private Limited
05.2022 - 07.2024
  • Delivered exceptional customer support by promptly addressing inquiries and resolving issues to ensure high levels of customer satisfaction in a fast-paced environment.
  • Monitored and optimized software environments, ensuring seamless functionality and troubleshooting issues related to products and services, enhancing the customer experience.
  • Provided post-service support, configuring and customizing offerings to meet client needs and ensuring they received maximum value from available services.
  • Led data migration projects, managing transitions smoothly and improving overall operational efficiency while providing expert support throughout the process.
  • Developed in-depth product knowledge, offering customers clear and expert guidance to help them fully understand and utilize available services and features.

Education

Masters of Computer Applications - Specialization in Cloud

B.S. Abdur Rahman Crescent Institute of Science & Technology
01.2021

Bachelor of Computer Applications - undefined

St. Joseph's College of Arts and Science
01.2019

Skills

  • Customer service & centricity
  • Problem-solving
  • Transaction Processing & Accuracy
  • Time management
  • Active Listening
  • Team Collaboration & Support
  • Attention to Detail
  • Advanced technical & MS office proficiency
  • Conflict Resolution & De-escalation
  • Workplace safety
  • Stress tolerance
  • Computer skills
  • Production line efficiency
  • Maintenance team collaboration
  • Machine operation expertise
  • Quality inspections
  • Strong work ethic
  • Positive attitude
  • Good communication
  • Strong communication and interpersonal skills
  • Software & Database Management
  • Building customer relationships
  • Critical Thinking
  • Multitasking
  • Adaptability in Fast-Paced Environments
  • Cash Handling & Arithmetic Skills
  • Retail Operations Support
  • Organization

Certification

  • Google Workspace Administrator – Google Cloud
  • Google Chrome OS Administrator – Google Chrome OS
  • Google Workspace Deployment Services Credential – Google Cloud
  • CPR & First-Aid Training Certification

Languages

English
Full Professional
Tamil
Native or Bilingual
Hindi
Limited Working

Timeline

Pultrusion Line Operator

MST Rebar Inc.
02.2025 - Current

AIR WALKER/HELPER

UPS
11.2024 - 01.2025

CUSTOMER SERVICE FUNDRAISER

TNI The Network Inc.
09.2024 - 10.2024

KEYHOLDER

Anu Convenience Store
08.2024 - 09.2024

CLOUD SUPPORT ENGINEER

Brio Technologies Private Limited
05.2022 - 07.2024

Bachelor of Computer Applications - undefined

St. Joseph's College of Arts and Science

Masters of Computer Applications - Specialization in Cloud

B.S. Abdur Rahman Crescent Institute of Science & Technology

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AHAMED HAMZA SHAHUL HAMEED