Ahad Khusro
Toronto
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager - Business Operations
Precison Performance
01.2023 - Current
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures
- Assisted in organizing and overseeing assignments to drive operational excellence
- Conducted regular performance reviews, fostering a culture of continuous improvement among employees.
- Analyzed market trends and competitor activities to identify opportunities for growth or improvement within the organization
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Managed purchasing, sales, marketing operations efficiently
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
Crew Lead
Halton Peel Landscape
10.2021 - 07.2024
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Delegated tasks according to individual strengths, optimizing overall team performance and output.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Established a positive work environment by promoting team collaboration and open communication.
Patient Recare and Education Coordinator
Windwood Dental
04.2018 - 11.2021
- Resolved problems in high pressure situations using sound reasoning while ensuring the patient/customers felt heard to avoid any further escalation
- enabled patients/customers to make informed decisions by educating them on alternative treatments, the details of the procedures, the cost, and the post operations recovery times
- promoted office efficiency by preparing weekly and monthly billable hours reports for each hygienist and dentist and organizing daily schedules based on budget target goals
- analyzed accounts receivables on a biweekly basis with attention to detail to collect outstanding balances over 30,60,90 day periods
Education
Business Administration Diploma - Business Administration
Humber Institute of Technology And Advanced Learning
Toronto, ON04-2025
High School Diploma -
Apple Wood Heights Secondary School
Mississauga, ON09-2018
Skills
- Productivity improvement
- Effective communication
- Relationship building and management
- Microsoft office proficient
- Teamwork and collaboration
- Customer service
- Excellent oral and written communication
- Time management abilities
- Interpersonal communication
- Problem-solving
- Customer relations
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Hindi
Urdu
French
Spanish
Certification
- First Aid CPR Certification
- Driver's License
- Lean six sigma (White belt)
Timeline
Manager - Business Operations
Precison Performance
01.2023 - Current
Crew Lead
Halton Peel Landscape
10.2021 - 07.2024
Patient Recare and Education Coordinator
Windwood Dental
04.2018 - 11.2021
Business Administration Diploma - Business Administration
Humber Institute of Technology And Advanced Learning
High School Diploma -
Apple Wood Heights Secondary School
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