Ahad Khan
Cambridge,ON
Summary
Dedicated and self-driven professional, highly skilled in team management, customer service and Application management. An Software engineer with a specialization in information technology and with an experience of 2 years as SAP Basis Consultant and 1.3 years as Business' Analyst.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SAP BASIS CONSULTANT
IBM India
01.2021 - 01.2023
- Performing SAP System Monitoring and Maintenance
- Applying Support packs and Kernel Upgradation
- Performing Client opening and closing activity
- Applying S - License on all SAP Systems
- Download and applying Support Patches and SAP Notes
- Resolving Service now Incidents that are assigned to basis queue
- Performing Pre & Post System Refresh activities
- Transport setup and management Analyzing EWA report for Quarterly Maintenance Oncall Support for Basis Activities and Incidents
BUSINESS ANALYST
RAZORPAY India
01.2020 - 01.2021
- Identify and access customers need to achieve customer satisfaction and deliver quality response
- Assist the customers in troubleshooting on calls, documenting, and providing RCAs within set SLAs for high priority issues
- Document process changes and create technical documentations for the wider teams convenience to use as KBs
- Quick turnaround time to answer customer queries and maintain the right categorization of tickets
- Provide L1 support to assist the customers with technical issues via support tickets.
Education
Post- Graduate Diploma - Information Technology
Conestoga College
Kitchener, ON08.2024
Bachelor of Science - Computer Science
BNMIT
05.2020
Skills
- SAP BASIS
- LINUX
- Cloud Computing
- Database Management
- C language
- Business Management
Certification
- Microsoft Azure 900
- Google Cloud
- Amazon web services
- SAP BASIS
- SAP System Administration
Languages
English
Full Professional
Timeline
SAP BASIS CONSULTANT
IBM India
01.2021 - 01.2023
BUSINESS ANALYST
RAZORPAY India
01.2020 - 01.2021
Post- Graduate Diploma - Information Technology
Conestoga College
Bachelor of Science - Computer Science
BNMIT
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