Agustin Tejeda
Valley Springs
Summary
Results-driven Service Manager\Technician specializing in equipment maintenance, technical, electronic, electrical, mechanical troubleshooting, and customer service. Proven ability to enhance service offerings and resolve conflicts efficiently. Not afraid to get dirty.
Overview
23
23
years of professional experience
Work History
Service Manager
Carwash unlimited
Livermore
10.2023 - Current
- Coordinated equipment maintenance to reduce downtime and enhance service continuity.
- Collaborated with management to enhance service offerings and efficiency.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to uphold customer satisfaction and ensure adherence to company policies.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created employee work schedules to optimize shift coverage and maintain service levels.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
Lead Service Technician
Carwash Unlimited
San Jose
01.2013 - 10.2023
- Trained new technicians on equipment maintenance and safety protocols.
- Diagnosed technical issues and performed necessary repairs efficiently. everything from 24v AC and DC control circuits to 208-230v and 460v 3-phase power circuits
- Maintained accurate records of inventory levels and order history.
- Troubleshot and repaired machines and multiple components. For example, VFD, PLC, photo eyes, limit switches, motor starters, overloads, transducers, relays, transformers electric motors and gearboxes, etc.
- Provided guidance on proper usage of equipment to customers.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
Lead Installer
Carwash Unlimited
San Jose
04.2003 - 01.2013
- Installed car wash equipment according to manufacturer specifications and safety protocols. Including Water recycle and filtration systems, hydraulic conveyor systems and many other high voltage and low voltage components.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Trained new installers on equipment operation and installation techniques, enhancing team skill set.
- Collaborated with suppliers to source necessary parts, ensuring timely project execution.
- Ensured compliance with local regulations, minimizing risk of project delays.
- Conducted inventory of materials, tools, and equipment to ensure accurate tracking of supplies.
Education
Associate of Science - Computer And Electronics Engineering Technology
ITT Technical Institute
Rancho Cordova, CA09-2004
Skills
- Service scheduling
- Technical support
- Technical troubleshooting
- Equipment maintenance
- Maintenance and repair
- Quality assurance
- Budget management
- Team leadership
- Client relations
- Problem-solving
- Customer service
- Service documentation
Languages
Spanish
Professional
Timeline
Service Manager
Carwash unlimited
10.2023 - Current
Lead Service Technician
Carwash Unlimited
01.2013 - 10.2023
Lead Installer
Carwash Unlimited
04.2003 - 01.2013
Associate of Science - Computer And Electronics Engineering Technology
ITT Technical Institute