Agustin Portuondo
Victorville
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Service
Jersey Mikes
Victorville
12.2024 - Current
- Answered incoming calls and provided customer service.
- Provided excellent customer service in a courteous manner.
- Assisted servers in providing quality customer service.
Retail Sales Associate
The Vitamin Shop
Victorville
07.2024 - Current
- Assisted customers with product selection and provided detailed information on supplements.
- Maintained store cleanliness and organized product displays for better accessibility.
- Processed transactions accurately using point-of-sale systems and payment processing tools.
- Educated customers on health benefits of vitamins and nutritional products.
Assistant Manager
Wingstop
09.2017 - 06.2024
- Assisted in managing daily operations and ensuring smooth restaurant functions.
- Trained and mentored new staff on company policies and customer service standards.
- Coordinated inventory management and ensured stock levels met operational needs.
Education
Options For Youth
Victorville, CASkills
- Customer service
- Transaction processing
- Product knowledge
- Inventory management
- Team training
- Problem solving
- Attention to detail
- Time management
- Adaptability to change
- Critical thinking
- Customer service skills
Timeline
Customer Service
Jersey Mikes
12.2024 - Current
Retail Sales Associate
The Vitamin Shop
07.2024 - Current
Assistant Manager
Wingstop
09.2017 - 06.2024
Options For Youth