AGUSTIN LIPRANDI
Oakland
Summary
Friendly and reliable customer-service professional with +2 years experience in high-volume restaurants and guest-facing environments. Skilled and focused in creating positive guest interactions, resolving concerns, manage resevations, and supporting fast-paced front-of-house operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA Registry
Independant
Oakland
07.2025 - Current
- Maintained a clean and safe environment for patients and staff.
- Followed infection control procedures to ensure patient safety.
- Demonstrated excellent customer service skills and compassionate treat when interacting with patients, families and guests at all times.
- Collaborated with interdisciplinary teams to maintain high-quality patient care.
- Collaborated with nurses and healthcare teams to develop and implement individualized care plans.
- Responded to emergencies by following established protocols and alerting nursing staff.
- Answered patient call lights promptly and responded to requests appropriately.
Home Health Aide
Private Care
Corte Madera
08.2024 - 04.2025
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Managed medication schedules to ensure timely administration.
- Communicated client updates effectively with family and healthcare professionals.
- Documented care accurately for continuity of care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Host/Lead Busser
Left Bank Brasserie
Oakland
01.2024 - 11.2024
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering orders.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Welcomed guests upon arrival, ensuring a friendly and inviting atmosphere.
- Maintained a clean and organized front-of-house area to enhance guest experiences.
- Handled guest inquiries and requests with professionalism and efficiency.
- Utilized reservation systems to manage bookings and optimize table turnover.
- Supported event staff in organizing and executing special functions and private gatherings.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed phone inquiries, providing information about menu and events.
- Ensured compliance with health and safety regulations within the restaurant.
Kitchen Team Leader
Heavenly, Vail Resorts
South Lake Tahoe
12.2022 - 10.2023
- Supervised kitchen staff, ensuring adherence to safety and sanitation protocols.
- Collaborated with front-of-house team to ensure timely food service delivery.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Managed kitchen operations to ensure efficient workflow and high-quality service.
- Coordinated with the front-of-house team to enhance guest dining experiences through timely service.
- Resolved conflicts within the kitchen staff to maintain a positive working atmosphere.
- Executed special event catering operations, ensuring seamless execution and customer satisfaction.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
Senior Caregiver
Casa del Sol
Yerba Buena
02.2022 - 12.2022
- Provided compassionate personalized care for elderly residents at Casa del Sol.
- Assisted with daily living activities and mobility support for residents.
- Monitored health conditions and reported changes.
- Developed positive relationships with residents and families.
- Organized engaging recreational activities to enhance resident well-being.
- Assisted with activities of daily living.
- Helped clients with chronic conditions such as diabetes or arthritis.
- Redirected clients with memory issues, providing safety.
- Recognized and notified emergencies to nursing staff.
Education
General Education Diploma -
Oakland, CaliforniaPucara -
Highschool
Yerba Buena, Tucuman, ArgentinaSkills
- Efficiency
- Active Listening
- Conflict Resolution
- Responsible and Reliable
- Table and Reservation Management
- POS Software, Toast, Open Table
- Flexibility and Adaptability
- Effective Communication
- Customer Satisfaction
- Team Cooperation
Certification
- Food Handler Certification.
- AHLEI Guest Service Gold.
- CPR Training Certificate.
- Certified Nurse Assistant.
- GED - Highschool US Diploma.
Languages
- Spanish, Native/Bilingual
- English, Professional
Timeline
CNA Registry
Independant
07.2025 - Current
Home Health Aide
Private Care
08.2024 - 04.2025
Host/Lead Busser
Left Bank Brasserie
01.2024 - 11.2024
Kitchen Team Leader
Heavenly, Vail Resorts
12.2022 - 10.2023
Senior Caregiver
Casa del Sol
02.2022 - 12.2022
General Education Diploma -
Pucara -
Highschool