Agustin Ceballos

Overall store retail/commercial management, supervision, and policy implementation.

Financial management- manage, analyze and reconcile monthly P&L statements

Employee staffing, training, and development

Inventory management

Customer service leadership

Achieve growth and hit sales targets by successfully maintaining and developing commercial sales. Develop new accounts through face to face and telephone contact with potential customers

Act as the primary contact for commercial customers; Actively maintain open lines of communication between AutoZone and commercial customers

Ensure efficient delivery of products by planning delivery routes and managing drivers. Ensures appropriate delivery documentation is generated for each delivery

Act as a consultative partner to commercial customers by maintaining expert knowledge on automotive parts and industry; Conduct research to guarantee the customer is offered the ‘right part for the right price’

Maintain records and billing for commercial accounts; processes returns and reconciles accounts

Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised. Contribute to the AutoZone ‘one-team’ environment by assisting customers and AutoZoners with various aspects of the business

Build and maintain strong relationship with management team. Assists with training and developing drivers, commercial specialist, and other AutoZoners as directed by the SM or DM

Follows proper accident and claim procedures. Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status

Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.

Manage day to day operations including schedule shifts, assigning task.

Resolve customer complaints efficiently while maintaining excellent customer service.

Supervised cash handling processes to ensure accuracy of transactions.

Assisted customers with product selection, pricing, payment options and returns and exchange.

Assisted with training staff on all internal operational functions.

Coordinated with manager to set specific and actionable goals based on established KPIs

Assisting the Store Manager with leading company initiatives and ensuring maximum productivity.

Training high performing zoners in a safe environment, driving sales, controlling expenses and shrink.

Remaining compliant with company procedures in accordance to Autozone's expectations.

Exceed customer's expectations by delivering wow customer service by living the pledge everyday.

Provides WOW! Customer Service

Ensures assigned store tasks are completed in a timely manner on assigned shift

Operates cash registers and follows established cash handling procedures

Follows company policies and loss prevention procedures

Maintains a safe working environment including PPE (Personal Protective Equipment)

Maintains store appearance and merchandising standards as directed

Ensures that merchandise is restocked and placed in their respective areas

Utilizes ZNET to help customers locate merchandise or find suitable alternatives

Maintains product knowledge and current promotions through AutoZone systems and information sources

Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs

Utilizes OBDII to read codes from customer’s automobiles

Ability to diagnose automobile problems and recommend solutions

Communicates with managers regarding customer concerns and employee matters
Actively engaged in developing more effective customer service skills

Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations