Agrim Dogra
Maple Ridge
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Dr. Nikhita Dogra Inc.
01.2023 - Current
- Managed monthly expense tracking by reviewing and categorizing all purchases using Excel, ensuring accurate financial records
- Developed and maintained detailed spreadsheets to classify expenses by type, improving budget oversight and financial planning
- Provided regular reports on spending patterns to assist in financial decision-making and cost management.
UI, UX Web Designer
River Records
02.2024 - 05.2024
- Designed and developed a responsive, user-friendly website for River Records, enhancing their online presence and user engagement
- Collaborated with the client to create a design that reflects the brand’s identity and meets their business objectives
- Enhanced the website’s visual appeal by integrating high-quality images and a dynamic color scheme, resulting in a more engaging and aesthetically pleasing user experience.
Customer Experience Associate
Walmart
11.2017 - 01.2022
- Interacted with customers, fulfilled their needs in order to maintain good customer service
- Stayed up to date about store policies concerning returns and exchanges
- Worked as an Electronics Associate and managed the phone for customer inquiries
- Trained new employees and assisted cashiers in order to create a more efficient team
- Oversaw the electronics department to ensure organization and to prevent any losses
- Conducted opening/closing procedures and organized hourly breaks for co-workers
- Dispensed online orders to customers and retrieved carts
- Unloaded freight truck, unboxed, filled up, and organized aisles with new products
- Worked and organized the stockroom including reviewing and organizing returned products.
Kids chaperone
Shiamak-Indo Jazz
07.2019
- Signing students in and out
- Taking note of parents' contact information and student allergies
- Supervising students until the performance was completed
- Guiding students to their rehearsal in the gym and backstage for their performance
- After their performance, collecting the students and releasing them to their parents.
Election Official – Voting Officer
Elections BC
05.2017
- Interacted and assisted voters with the voting process
- Sorted and kept records of votes, along with performing other administration duties
- Looked after the voting station, made sure everything stayed in check.
Election Official – Voting Clerk
Elections BC
05.2013
- Interacted and assisted voters with the voting process
- Sorted and kept records of votes, along with performing other administration duties.
Camp Counselor & Basketball Coach
YMCA
01.2011 - 01.2016
- Coach elementary school children in basketball as an after-school activity
- Interact with children and their parents, organize a safe and enjoyable session
- Lead multiple games and activities for the kids to enjoy.
Education
Biology Major -
University of Victoria
Victoria, BC08.2024
Associate of Science -
Douglas College
New Westminster, BC01.2021
High School Diploma -
Sir Winston Churchill Secondary School
Vancouver, BC01.2014
Skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- Expert computer skills (Internet, Typing speed: 50WPM)
- Fluent in spoken Hindi, understand beginner French
- Strong verbal and personal communication skills
- Problem solving skills and flexible to different situations
- Organizational and planning skills
- Committed to task at hand
- Reliable and hardworking
- Team oriented & a quick learner
- Creative and observant
- UI and UX Design
- Layout Design
Activities
- Ball Hockey Intramurals, Victoria, BC, 2023-09-01, 2024-04-01
- Volleyball Intramurals, Victoria, BC, 2024-01-01, 2024-01-01
- Ultimate, Vancouver, BC, 2014-01-01, 2014-01-01
- Shiamak Indo-Jazz Dance, Vancouver, BC, 2007-09-01, 2017-01-01
- Vancouver Ball Hockey League, Vancouver, BC, 2011-01-01, 2015-01-01
Awards
Recipient of the Citizenship Award (2008)
References
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
UI, UX Web Designer
River Records
02.2024 - 05.2024
Administrative Assistant
Dr. Nikhita Dogra Inc.
01.2023 - Current
Kids chaperone
Shiamak-Indo Jazz
07.2019
Customer Experience Associate
Walmart
11.2017 - 01.2022
Election Official – Voting Officer
Elections BC
05.2017
Election Official – Voting Clerk
Elections BC
05.2013
Camp Counselor & Basketball Coach
YMCA
01.2011 - 01.2016
Biology Major -
University of Victoria
Associate of Science -
Douglas College
High School Diploma -
Sir Winston Churchill Secondary School
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