Agnessa Samchuk
Rocklin
Summary
I am seeking a position that utilizes my hard-working and diverse skill set. My positive attitude and desire to constantly learn have enabled me to consistently advance in my professional development and excel in many roles in my career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Alo Yoga
Roseville
07.2023 - Current
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Managed scheduling, training and inventory control.
- Delegated work to staff, setting priorities and goals.
- Addressed customer concerns with suitable solutions.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Managed all inbound and outbound transfers.
Operations Manager
Vlad's Alterations
Auburn
01.2016 - Current
- Delegated work to staff, setting priorities and goals.
- Business growth and management.
- Tailoring clothing.
- Connected with clients to achieve sales and customer service goals.
- Managed all inbound and outbound shipments and supplies.
- Answering phone calls and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Appraisal Assistant
Wilson and Associates
Roseville
03.2020 - 01.2022
- Created detailed spreadsheets with pertinent appraisal data.
- Checked recent sales, reproduction costs and potential income from property to calculate values.
- Coordinated with clients regarding scheduling of appointments and inspections of properties being appraised.
- Successfully handled high caseload on strict schedule.
- Photographed properties and created digital filing systems for images.
- Reviewed appraisal documents to ensure accuracy and completeness of information.
Remote Chat Specialist
GPS (Gap Inc.)
Rocklin
07.2020 - 01.2021
- Provided technical support to customers via chat and email, responding to inquiries and resolving issues in a timely manner.
- Collected deposits or payments and arranged for billing.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Engaged in conversation with customers to understand their needs and answer product questions.
- Actively sought out ways to enhance the overall customer service experience through creative problem-solving.
Sales Specialist
California Sun
Rocklin
07.2018 - 12.2019
- Created a welcoming environment with a strong focus on customer satisfaction.
- Identified customer needs by asking questions and advising on best solutions.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
Education
Associate of Science - Nursing
American River College
Sacramento, CA05-2023
High School Diploma -
Roseville High School
Roseville, CA06-2018
Skills
- Inventory management
- Cross-functional collaboration
- Scheduling management
- Staff training
- Budget management
- Customer service
- Working under pressure in a fast-paced environment
- Problem solving
Certification
- CPR (Cardiopulmonary Resuscitation) and First Aid Certified.
Languages
Ukrainian
Native/ Bilingual
English
Native/ Bilingual
Timeline
Operations Manager
Alo Yoga
07.2023 - Current
Remote Chat Specialist
GPS (Gap Inc.)
07.2020 - 01.2021
Appraisal Assistant
Wilson and Associates
03.2020 - 01.2022
Sales Specialist
California Sun
07.2018 - 12.2019
Operations Manager
Vlad's Alterations
01.2016 - Current
Associate of Science - Nursing
American River College
High School Diploma -
Roseville High School
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