Agness Kaombwe

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Delivered exceptional customer service by actively listening to client needs and providing personalized recommendations.
• Resolved customer concerns efficiently, fostering customer loyalty and satisfaction.
• Onboard new clients and provide training on services and products.
• Proactively engage with clients to understand their needs and provide tailored solutions.
• Monitor client satisfaction and address any issues or concerns promptly.
• Collaborate with internal teams to enhance the client experience.

Gather and analyze consumer insights to inform marketing strategies.

• Create compelling content for social media platforms and public relations efforts.

• Engage with the online community to build brand loyalty and awareness.

• Assist in the planning and execution of experiential events.

• Coordinate campaign ideas and logistics to ensure smooth implementation.

• Track and analyze the performance of marketing events and campaigns.

• Collaborate with internal teams to align marketing efforts with overall business

goals.

• Share event-related information and updates with relevant stakeholders.

• Manage inventory and materials required for marketing activities.