Agnese Berzina
Petawawa,Ontario
Summary
Confident Head Waitress with more then 13,5 years of serving experience. Dedicated to cultivating positive and productive atmospheres for employees and customers. Committed to top-notch customer service and dynamic leadership.
Friendly waitress with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head Waitress
Colonel Brew Pub and Kitchen
04.2017 - Current
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Conducted safe food handling and cleaning and sanitation protocols for the protection of customers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks by calculating charges for services rendered, issued checks to appropriate clients and collected payments
- Contacted guests to ensure they were satisfied with the meals provided, made suggestions for items to be added to the menu to increase sales
- Ensured orders were correct and food quality was maintained before delivering to customers
- To ensure safe and sanitary food-handling practices, made sure all food preparation areas were cleaned and inspected
- Provided information to kitchen staff regarding customer allergies, dietary needs, and other special requirements
- Responsible for following opening and closing procedures, emptied trash, storing alcohol safely and polishing utensils
- Responsible for the smooth operations of the restaurant and performed opening and closing duties accurately
- Checked IDs of customers to ensure alcohol service could be provided and discontinued alcohol service to those patrons who were visibly intoxicated
- Responsible for clearing tables of used dishes and cleaning surfaces, refreshed glasses for customers
- Learned current menu to provide customers with accurate information to enable them to choose their preferences
- Responsible for training new servers, making sure they are familiar with restaurant policies and practices and evaluating their performance during their first few shifts
- Work with Belgian Kitchen
- Present menu, answer questions and make suggestions regarding food and beverage
- Serve the Guest in an accommodating manner [Job Title] with previous experience as [Job Title 1] and [Job Title
Bartender/Restaurant Waitress
Pullman Liverpool
09.2019 - 08.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepare tables by setting up linens, silverware and glasses
- Take accurate food and drinks orders, using a POS ordering software
- Deliver checks and collect bill payments
- Meet with restaurant staff to review daily specials, changes on the menu and service
- Answer on the phone,take reservations
- Be responsible about room service station
- Helping out to hotel reception if its needs to
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Trained new employees on restaurant procedures and plating techniques.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Working long hours
- Explained menu items, describing ingredients and cooking methods upon request.
Bar Waitress
Olympic Lagoon Resorts
03.2019 - 08.2019
- Provided exceptional service to high volume of daily customers.
- Maintained tidiness and organization throughout bar area.
- Calculated charges, issued table checks and collected payments from customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with patrons to offer friendly service and determine needs.
- Checked identification prior to serving.
- Honed bartending skills by assisting bartender with high-volume shifts.
- Responsible for clearing tables of used dishes and cleaning surfaces, refreshed glasses for customers.
- Barista skills preferred and upgraded
- Great communication skills
- Good team work
- Wedding server, providing guests with drinks and positive attitude
Head Waitress
Sues Asia Restaurant
09.2014 - 03.2017
- Provided quick resolutions to customer complaints to maintain their satisfaction and referred complicated issues to management
- Work with Thai, Indian and Chinese cuisine
- Providing excellent wait service to ensure satisfaction
- Be polite with customers and make sure they enjoy their meals, check-back and feedback
- Present menu and provide detailed information when asked
- Prepare tables by setting up linens, silverware and glasses
- Arrange table settings and maintain a tidy dining area
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Serve food and drink orders
- Prepare beverages
- Be responsible for closing restaurant and cashier system
- Wine knowledge's, providing training's for new wait staff
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Hostess
Bella Beach Hotel
05.2014 - 08.2014
- Answered callers questions and provided information of restaurant and took reservations for group parties
- Provided information to guests about wait times, company policies, and any specials being promoted
- Used menu marketing boards to illustrate current specials and featured drinks
- Monitored server availability and empty tables to arrange for seating of new customers
- Maintained optimum service levels to guests by supervising all activities of the dining room staff
- Welcomed hotel guests.
Server Trainer
SIA BeKita
04.2013 - 10.2013
- Responsible to added special garnishes to enhance flavor and the appearance of the served dishes
- Gave patrons information about daily specials and choices of appetizers, entrees and desserts that were listed on the menu
- Welcomed newly seated customers, explained menu options for food and drinks, offered suggestions, and took their orders
- Kept a polite and professional manner and encouraged inquiries from patrons so they could make decisions on what to order
- Removed empty dishes, replaced utensils and refilled beverages promptly to maintain effective table settings
- Responsible for preparing and maintaining buffet and salad bar, restocking items, checking temperatures to eliminate potential contamination of items
- Work with cash register
SHOESALESMAN, SIA Zanete
06.2012 - 12.2012
- Adopted a successful hands-on sales approach, demonstrating products to customers, discussing features and actively listening to any objections
- Welcomes customers by greeting them; offering them assistance
- Directs customers by escorting them to racks and counters; suggesting items
- Advises customers by providing information on products
- Helps customer make selections by building customer confidence; offering suggestions and opinions
- Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
Education
High School Diploma -
Jurmala
Latvia06.2012
Skills
- Quick learner
- Team building
- Time management skills
- Supervision
- Excellent communication
- Client-focused
- Organization
- Safe Food Handling
- Conflict Management
- Liquor, Wine, and Food Service
- Table Bussing
- Banquet Coordination
- Table Setting Arrangements
- Cash Handling
- Menu Knowledge
- Relationship Management
- Wine Knowledge
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from Waitress to Head Waitress, in less than 2 months.
- Led team to achieve great service, earning recognition from upper management and financial reward.
Certification
- Licensed Waitress - 2013
Languages
English
Full Professional
Timeline
Bartender/Restaurant Waitress
Pullman Liverpool
09.2019 - 08.2020
Bar Waitress
Olympic Lagoon Resorts
03.2019 - 08.2019
Head Waitress
Colonel Brew Pub and Kitchen
04.2017 - Current
Head Waitress
Sues Asia Restaurant
09.2014 - 03.2017
Hostess
Bella Beach Hotel
05.2014 - 08.2014
Server Trainer
SIA BeKita
04.2013 - 10.2013
SHOESALESMAN, SIA Zanete
06.2012 - 12.2012
High School Diploma -
Jurmala
- Licensed Waitress - 2013
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