Agnesa Alimehaj
Winnipeg,MB
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative -Information Desk
Indigo Park - Airport
Winnipeg, Manitoba
10.2023 - Current
- Assisted passengers with inquiries about flight schedules, airport facilities, and services.
- Resolved passenger concerns professionally and efficiently.
- Provided clear and concise communication with diverse groups of people.
- Collaborated with other airport departments to address customer needs.
- Assisted disabled passengers with special needs throughout their travels.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Shift Manager - Airport Security
Logixx Security - Airport
Winnipeg, Manitoba
09.2019 - Current
- Managed and supervised security personnel to ensure operational efficiency and safety.
- Coordinated schedules, addressed staff concerns, and conducted briefings.
- Monitored security systems, and managed critical incident responses.
- Provided customer service while maintaining security protocols.
- Monitored staff performance, providing guidance and direction when needed.
- Communicated and coordinated responses to suspicious activities.
Access Control Guard - Airport
Logixx Security Operations - Airport
Winnipeg, Manitoba
09.2019 - Current
- Monitored and authorized entry of personnel and vehicles in restricted areas.
- Conducted security checks and maintained logs of daily activities and irregularities.
- Assisted passengers with directions and ensured compliance with airport security procedures.
- Maintained a secure and efficient environment while delivering excellent customer service.
Customer Service Cashier
Retail Services - Real Canadian Superstore
Winnipeg, Manitoba
07.2018 - 06.2019
- Collected credit card and cash payments to complete transactions for customer orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
Education
High School Diploma -
Odhise Paskali
KosovoSkills
- Security management
- Incident response
- Access control
- Surveillance systems
- Leadership and team management abilities
- Adaptable and effective under pressure, with excellent decision-making abilities
- Proficient in multitasking and time management
Certification
• CPR and AED Certification (Red Cross, 2015)
• Basic Psychosocial Support Certificate (Red Cross, 2014)
• Vincab Project Certificate (Red Cross, 2015)
• CPR and AED (Logixx, 2023)
Languages
5,4
Education and Training
other
Timeline
Customer Service Representative -Information Desk
Indigo Park - Airport
10.2023 - Current
Shift Manager - Airport Security
Logixx Security - Airport
09.2019 - Current
Access Control Guard - Airport
Logixx Security Operations - Airport
09.2019 - Current
Customer Service Cashier
Retail Services - Real Canadian Superstore
07.2018 - 06.2019
High School Diploma -
Odhise Paskali