Agnes Meyn
Airdrie,AB
Summary
Customer Service Specialist with a strong ability to enhance client satisfaction. Skilled in identifying issues and providing tailored solutions through effective verbal communication. Recognized for successfully pitching and processing sales while demonstrating exceptional time management and customer care skills. Proven track record of optimizing processes to improve client interactions and foster loyalty.
Overview
11
11
years of professional experience
Work History
Client Care Representative
TELUS Communications Inc
Calgary, Alberta
02.2022 - 03.2024
- Handled customer inquiries and tasks without losing focus on quality, and by offering effective solutions
- Promoted available products and services to customers during service and order calls, as well as closed sales opportunities
- Improved product knowledge continuously to provide optimal service, and achieve sales quotas
- Participated in team meetings to discuss strategies for improving client care processes
- Presented existing and prospective customers with valuable service or product information to aid in decision-making
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
Supplier Success Professional
Avetta LLC
Calgary, Alberta
11.2020 - 05.2021
- Delivered expert assistance to Avetta customers via telephone, email, and chat
- Certified to verify United States and Canada Annual Updates
- Resolved customer service issues by verifying details on regulatory documents
- Documented interaction details in Service Cloud (SFDC)
- Clarified customer billing inquiries
- Attended various training sessions and meetings for continuous improvement
Prize Payout Customer Service Representative
Alberta Gaming, Liquor and Cannabis Commission
Calgary, Alberta
05.2015 - 02.2020
- Processed group claims, translations, and legal releases
- Verified association of winners with Lottery Ticket retailers and AGLC employees
- Translations; Completed Statutory Declaration and various types of Legal Releases
- Reviewed Maintenance Enforcement Program records before issuing funds
- Conducted interviews with major prize winners exceeding $10,000
- Adhered to due diligence procedures as specified by WCLC and AGLC
- Maintained claimant records in the AGLC tracking system.
Administrative Support / Licensing Clerk
Alberta Gaming, Liquor and Cannabis Commission
Calgary, Alberta
11.2014 - 04.2015
- Rerouted calls efficiently and accurately
- Issued special event licenses upon fee payment
- Collected fees for licensing and submitted them to the appropriate department
- Entered inspectors' timesheet data into spreadsheets
Receptionist
Trident Exploration
Calgary, Alberta
09.2014 - 11.2014
- Greeted clients and visitors, and managed sign-in visitor cards and spare access cards
- Operated the entire call and voicemail process via the CISCO telephone system
- Efficiently processed mail while ensuring up-to-date employee listings
Office Clerical
Wawanesa Insurance
Calgary, Alberta
01.2014 - 08.2014
- Ensured due diligence in processing client repair bills exceeding $50,000 CDN
- Drafted comprehensive subrogation notes for the department
- Managed highly confidential data in a comprehensive customer profile database
- Attached scanned invoices and sensitive documents in the GuideWire Claims Database
Receptionist
Immigrant Services Calgary
Calgary, Alberta
06.2013 - 08.2013
- Directed multiple incoming and outgoing call activities
- Delivered translated documents to clients punctually
- Interpreted services and procedures to clients for enhanced program utilization
Education
Bachelor of Arts - History, Economics And Sociology
St Joseph's College
Bangalore, India04-1991
Some College (No Degree) - Basic Bookkeeping Course
Chinook Learning Centre
Calgary, ABSome College (No Degree) - Receptionist Training Certificate
Calgary Immigrant Women's Association
Calgary, ABSkills
- Adept at Recognizing Challenges
- Efficient Problem Resolution
- Strong Verbal Communication
- Customer Support Specialist
- Experienced in Managing Multiple Systems
References
References available upon request.
Timeline
Client Care Representative
TELUS Communications Inc
02.2022 - 03.2024
Supplier Success Professional
Avetta LLC
11.2020 - 05.2021
Prize Payout Customer Service Representative
Alberta Gaming, Liquor and Cannabis Commission
05.2015 - 02.2020
Administrative Support / Licensing Clerk
Alberta Gaming, Liquor and Cannabis Commission
11.2014 - 04.2015
Receptionist
Trident Exploration
09.2014 - 11.2014
Office Clerical
Wawanesa Insurance
01.2014 - 08.2014
Receptionist
Immigrant Services Calgary
06.2013 - 08.2013
Bachelor of Arts - History, Economics And Sociology
St Joseph's College
Some College (No Degree) - Basic Bookkeeping Course
Chinook Learning Centre
Some College (No Degree) - Receptionist Training Certificate
Calgary Immigrant Women's Association
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