Summary
Overview
Work History
Education
Skills
On Job Training
References
Training
Disclaimer
Timeline
Generic

Agnes Mata

Surrey,Canada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Assistant Team Leader

Dollarama
10.2020 - Current
  • Managed team workload to reach targets for specific tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked with customer service to handle escalated customer issues.

Office Assistant

Fleetwood International Church
12.2017 - Current
  • Completed tasks such as filing, copying, and distributing mail.
  • Interacted with people by phone, email, or in-person to provide information.
  • Ordered office supplies and kept office stocked with needed resources.
  • Maintained and updated office records, both digital and physical.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Certified Sales Associate

7 Eleven Canada
10.2008 - 04.2010


  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Assistant Barista

Costa Coffee
11.2001 - 10.2004
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

Bachelor of Science in Hotel and Restaurant Management -

La Consolacion College
03.2000

Skills

  • Problem-Solving
  • Performance Improvement
  • Flexible Schedule
  • Teamwork and Collaboration

On Job Training

Mandarin Oriental Hotel, Paseo de Roxas Corner Makati Avenue, Makati City, Philippines, 07/01/00 - 09/18/00

References

Mr. Glicerio Aquino, Manager, 7- Eleven Canada New Westminster Branch 

Mrs. Joyce Lim-Goh, Administrator, Fleetwood International Church, (604) 597-2151

Mr. Murali Nairs, Store Managera,  Dollarama (604) 501-0925

Training

Basic Sanitation Program for Food Handlers, Food Safe Regional Council of Vancouver Coastal Health, 11/07/08 MS Office Training Program, System Technology Institute, Dasmarinas, Cavite, Philippines, 06/01/01 - 08/02/01 Tourism and Hospitality Industry in Asia Pacific: Defining Problems and Creating Solutions, La Consolacion College, Manila Auditorium, Mendiola, Manila, Philippines, 08/02/00

Disclaimer

I hereby declare that all the information given in this Curriculum Vitae is accurate and a fair reflection of my abilities.

Timeline

Assistant Team Leader

Dollarama
10.2020 - Current

Office Assistant

Fleetwood International Church
12.2017 - Current

Certified Sales Associate

7 Eleven Canada
10.2008 - 04.2010

Assistant Barista

Costa Coffee
11.2001 - 10.2004

Bachelor of Science in Hotel and Restaurant Management -

La Consolacion College

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Agnes Mata