Agnes Hulleza
Saskatoon,SK
Summary
Dedicated and detail oriented customer service professional with a proven track record of delivering exceptional service in fast paced environments. Proficient in resolving customer inquiries and issues with efficiency and empathy. Seeking to further develop my communication and problem solving skills in a dynamic customer service role, with the ultimate goal of advancing into a leadership position within the industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ESTHETICIAN
Paramount Day Spa
Saskatoon, SK
03.2023 - 10.2023
- Interviewed clients to obtain information about contraindications and/or examine skin to evaluate suitability of treatments.
- Used product and skincare and anatomy knowledge to promote and sell services and retail products.
- Provided a variety of services, such as facials, waxing, manicure, pedicure, relaxation massage, and body treatments.
- Utilized professional communication techniques to build relationships with clients and encourage return visits.
Receptionist
Magic Cuts Center Mall
Saskatoon, Saskatchewan
06.2022 - 09.2022
- Monitored front desk traffic to support customer satisfaction.
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
SERVER/HOSTESS
The Spot Restaurant and Lounge
Nipawin, SK
03.2021 - 06.2022
- Engaged with guests to maximize satisfaction with food and service.
- Monitored restaurant activity to determine seating and dining flow.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Cleaned bathroom to ensure cleanliness for guest.
- Served food to its corresponding table number.
- Trained new hostesses on proper procedures for seating guests and other tasks.
CASHIER
Dairy Queen
Nipawin, SK
03.2019 - 03.2021
- Provided efficient and courteous service to customers.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Cashier, Cook, Delivery
Wild Bills Pizza
Nipawin, Saskatchewan
06.2020 - 08.2020
- Provided efficient and courteous service to customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Education
ESTHETICS -
MC College
Saskatoon, SK05.2023
High School Diploma -
L.P. Miller Comprehensive School
Nipawin, SK06-2022
Skills
- Time Management
- Guest Inquiries
- Product Promotion
- Hospitality and Accommodation
- Public Speaking
- Guest Registration
- Problem Solving
- Active Listening
- Decision Making
- Adaptability
- POS Systems
- Customer Service
Certificationscourses
- SIRS Certification, Tourism Saskatchewan Business, 10/01/23, 10/01/28
- Advanced Lash Course, Lee Lashes, 02/01/23
References
References available upon request
Certification
- SIRS Certification, Tourism Saskatchewan Business | October 2023 - October 2028
- Advanced Lash Course, Lee Lashes | February 2023
Timeline
ESTHETICIAN
Paramount Day Spa
03.2023 - 10.2023
Receptionist
Magic Cuts Center Mall
06.2022 - 09.2022
SERVER/HOSTESS
The Spot Restaurant and Lounge
03.2021 - 06.2022
Cashier, Cook, Delivery
Wild Bills Pizza
06.2020 - 08.2020
CASHIER
Dairy Queen
03.2019 - 03.2021
ESTHETICS -
MC College
High School Diploma -
L.P. Miller Comprehensive School
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