Agnes Brown
Ahousaht,Canada
Summary
Experienced in building strong relationships and partnerships with frontline workers and professionals, including speech pathologists, occupational therapists, and nurses, to ensure comprehensive wraparound services. Skilled in coordinating and overseeing holistic service plans for children and youth, including referrals, assessments, transitions, and culturally appropriate supports. Proficient in ensuring necessary assessments are signed off as required.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Jordan’s Principle Coordinator
Ahousaht First Nation
01.2021 - Current
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Participated in ongoing training opportunities, staying current on best practices within the field of social services.
- Collaborated with various stakeholders to promote social services.
- Assisted families in navigating complex social services systems by offering guidance on the application process, eligibility criteria, and available resources.
A/P clerk
Ahousaht Education Authority
06.2020 - 09.2020
- Streamlined invoice processing by implementing an efficient filing system and prioritizing tasks.
- Ensured timely payment of all invoices, contributing to positive vendor relations and uninterrupted supply chains.
- Enhanced the accuracy of financial records by reconciling accounts payable transactions on a regular basis.
- Provided excellent customer service when addressing inquiries from vendors about invoicing matters or payment status updates.
- Matched purchase orders with invoices and recorded necessary information.
Pre-Employment Support Assistant
Cowichan Tribes
01.2019 - 01.2020
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Wrote and published memos, notes and other written correspondence, promoting professional in-office communication for employees.
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
Office Assistant
Nuu-chah-nulth Employment Training Program
01.2015 - 01.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Social Development Clerk
Ahousaht First Nations
01.2008 - 01.2010
- Explained cultural, physical and social development of humans based on data compiled from literature and field research.
- Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual, and social development.
- Increased community awareness of available social services by conducting informative workshops and presentations.
- Helped caregivers and family to understand mandates and perspectives of other team members while navigating through social services systems.
- Organized community outreach events to raise awareness about available social services programs, increasing access for underserved populations.
- Served as a liaison between clients and community resources including healthcare providers and social services agencies.
- Advocated for clients'' needs within school systems, social services agencies, and other community resources to ensure optimal support networks were in place.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Developed strong relationships with clients, providing personalized service to address their unique financial needs.
- Prevented fraudulent claims by cross-checking data and verifying information provided by clients during application processes.
- Maintained accurate inventory records, leading to minimal discrepancies during audits and inventory checks.
Elected Councillor
Tla-o-qui-aht First Nations
01.2000 - 01.2004
- Participated in budget planning sessions for the nation, ensuring responsible allocation of funds for key projects and programs.
- Mentored junior staff members, fostering professional development opportunities within the council office.
- Collaborated with other council members to develop strategic plans for our community and nations' growth.
- Promoted diversity and inclusion within the council by organizing workshops and training sessions for staff members.
- Engaged with youth organizations to understand and address needs of younger community members, fostering sense of inclusion and support.
- Enhanced public trust through transparent communication and regular updates on council activities and decisions.
Education
Child and Youth Care Diploma - Human Services
Vancouver Island University
Nanaimo, BC02-2019
College Readiness for the Human Service Program -
Nicola Valley Institute of Technology
Port Alberni, BC04.2013
Office Administration Diploma -
Academy of Learning Computer and Business College
Nanaimo, BC10.2004
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Work Planning and Prioritization
- Project coordination
- Discretion and confidentiality
- Presenting ideas and plans
- Project Support
- Meeting coordination
- Event planning
Management And Operations - Responsibilities
- Provide admin support to Pre-employment Case Managers and Office Manager
- Managed daily operations of the Organization
- Assist with Coding and Accounts Payable
- Creating files and documents for new clients
- Produced brochures, booklets, flyers, pamphlets, and monthly membership newsletters
Financial Management - Responsibilities
- Implemented a budget control with First Nations' budgets and non-profit events
- Balances all cash, check, and ledger accounts through verification
- Respond to all clients/family and staff requests
Community Services - Responsibilities
- Assisted in organization, planning, lodging, and catering marketing logistics and publicity
- Provide support services for clients
- Served as a liaison and collaborated with numerous local governments and agencies
Skills And Experience
Ability to handle sensitive and confidential information with discretion, Strong communication skills between clients and staff, Ability to multitask, answer incoming calls, schedule incoming/outgoing clients, process registrations, Assist in developing Programs and project management for employment motivation, Partner with appropriate community resources to develop ways to meet and identify needs, Ability to resolve conflict resolutions, Work in communities as the point of contact for Indigenous families, community staff, and urban partners in accessing services and supports, Provide one-to-one case management services, Consult with other service providers for integrated case plans and treatment plans, Ensure secure Inter-agency participation, Building strong relationships and partnerships with frontline workers and professionals, Coordinate and oversee holistic service plans for children and youth
Certification
- BC Driver's License (class 5)
- ASIST-Applied Suicide Intervention Skills -2022
Timeline
Jordan’s Principle Coordinator
Ahousaht First Nation
01.2021 - Current
A/P clerk
Ahousaht Education Authority
06.2020 - 09.2020
Pre-Employment Support Assistant
Cowichan Tribes
01.2019 - 01.2020
Office Assistant
Nuu-chah-nulth Employment Training Program
01.2015 - 01.2018
Social Development Clerk
Ahousaht First Nations
01.2008 - 01.2010
Elected Councillor
Tla-o-qui-aht First Nations
01.2000 - 01.2004
College Readiness for the Human Service Program -
Nicola Valley Institute of Technology
Office Administration Diploma -
Academy of Learning Computer and Business College
Child and Youth Care Diploma - Human Services
Vancouver Island University
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