Agnes Ballantyne
San Jose
Summary
Dynamic Floor Manager with proven expertise at The Villages Golf and Country Club, excelling in employee management and customer relations. Enhanced customer satisfaction through effective team leadership and innovative floor plans, resulting in increased sales. Skilled in operations management and POS systems, fostering a culture of excellence and efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Floor Manager
The Villages Golf and Country Club
10.2019 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Bartender- Manager
The Ranch Golf Club
02.2005 - 09.2021
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender/Server
Coyote Creek Golf Club
03.2015 - 04.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Associate of Arts - Hotel And Restaurant Management
University of Perpetual Help
Manila Philippines03-2003
Associate of Science - Training Consultancy For Hotel & Rest. Services
Jimmy Valeros Consultancy Training For H & Rest.
Manila Philippines06-2000
Skills
- Employee management
- Customer relations
- Policy enforcement
- POS systems
- Operations management
- Scheduling and planning
- Employee scheduling
Accomplishments
- Supervised team of staff members.
- Resolved product issue through consumer testing.
Certification
- ServSafe Food Certification
- RBS Certification.
Timeline
Floor Manager
The Villages Golf and Country Club
10.2019 - Current
Bartender/Server
Coyote Creek Golf Club
03.2015 - 04.2017
Bartender- Manager
The Ranch Golf Club
02.2005 - 09.2021
Associate of Arts - Hotel And Restaurant Management
University of Perpetual Help
Associate of Science - Training Consultancy For Hotel & Rest. Services
Jimmy Valeros Consultancy Training For H & Rest.
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