AGNA TREESA MATHEW

• Hired, trained, and supervised 30+ full and part-time employees, with full adherence to the company’s safety guidelines and quality assurance standards
• Support manufacturing staff achieve company goals by communicating expectations, planning, monitoring and evaluating job results, which has led to a 30% increase in production and helped with the personal growth of employees
• Introduced process enhancements and resource optimization techniques to reduce operational costs and improve productivity, contributing to measurable savings and greater workflow efficiency.
• Ensures that production plans are completed by deadlines
• Counsel employees on how to achieve an optimal output or workflow
• Collaborate with other departments on a need-to basis to meet deadlines
• Support manufacturing staff achieve company goals by communicating expectations, planning, monitoring and evaluating job results, which has led to a 30% increase in production and helped with the personal growth of employees

• Ensured proper food handling procedures were followed and the food served meets quality control standards
• Handled and resolved complex customer problems, complaints, and inquiries
• Led staff training, scheduling, and daily operations to maximize team productivity and service efficiency; identified and implemented process improvements such as optimizing table turnover rate, refining upselling strategies, and streamlining shift handovers, which contributed to increased sales and enhanced customer satisfaction
• Conducted new hire orientations and ongoing training to maintain high service standards; managed employee relations including disciplinary actions, grievance resolution, and terminations in accordance with company policies
• Performed routine pre- and post-shift checks to maintain equipment efficiency, ensure operational readiness, and address potential issues.

Monitor the sanitation team to achieve the highest level of micro and pest control

• Oversee daily sanitation activities; perform inspection by GMP and SQF
• Test the potency of sanitation chemicals and perform pre-operational swab sampling
• Perform chemical testing to find out bone particles in finished mechanically separated meat products as part of CCP monitoring
• Monitor critical control points and other quality control parameters during production to ensure expected quality and safety of food
• Participate in to development, update and maintenance of SOP, SSOP, and other written programs in compliance with the CFIA FSEP program and SQF
• Analyze % gas required for MAP (modified atmospheric pressure) packaging of finished meat products
• Perform % FAT analysis of finished and raw meat products to ensure the proper amount of fat as per the daily recommended use.
• Audit and report noncompliance, find out the root cause, and implement corrective action to ensure food safety
• Carry out daily post-sanitation and pre-operational inspection pertaining to HACCP programs
• Manage priorities, optimize working methods, participate in root cause analysis, and share ideas to prevent recurrence