AGIO MIREMBE AMINAH
Niagara Falls,Canada
Summary
Dynamic Customer Care Specialist with a proven track record at Independent Tour Services, excelling in conflict resolution and client support. Expert in airline and travel booking systems, delivering exceptional service and ensuring compliance with industry standards. Committed to enhancing customer experiences through empathy and effective communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Care Specialist / Travel Consultant
Independent Tour Services
, Uganda
01.2004 - 01.2023
- Assisted clients with travel arrangements, inquiries, and complaints
- Managed airline, hotel, and car rental bookings using reservation systems
- Delivered top-tier support across multiple channels: phone, in-person, and email
- Maintained service records and followed up on customer concerns
- Ensured compliance with industry and customer service standards
Administrative & Client Support Assistant (Volunteer)
Pain Support Organization
, Uganda
01.2018 - 01.2020
- Provided emotional and logistical support to patients and families
- Maintained accurate documentation and coordinated service delivery
- Advocated for respectful, client-centered communication
Education
Ontario Post-Secondary Diploma - Tourism And Travel Management
St. Ann Adult Learning Centre
Niagara Falls, Ontario, Canada06-2025
Graduate Certificate - First Aid And Cpr
Canada Red Cross
St Catherine02-2025
Certificate in Workplace Wellbeing - Customer Service
Ve'ahavta
Kampala, Uganda05-2005
Certificate in Airline Computer Reservation Systems - Ticketing, fare display, modifying itineraries, booking systems
Career Institute
Kampala, Uganda11.2004
Skills
- Customer Care & Client Support
- Conflict Resolution & Empathy
- Airline & Travel Booking Systems
- Accessibility (AODA) Compliance
- First Aid & Emergency Response
- Behavioral Support (RBT)
- Tourism & Hospitality Services
- MS Office & Reservation Software
Certification
- Ontario Post-Secondary Diploma, St. Ann Adult Learning Centre Niagara Falls
- Registered Behavior Technician (RBT), 05/01/25
- First Aid & CPR Certificate, 05/01/25
- AODA & Workplace Wellbeing – Certificate of Completion, Ve’ahavta, Ontario, Canada, 05/01/25
- Certificate in Airline Computer Reservation Systems, Career Institute, Kampala, Uganda, 11/01/04
- Certificate in Travel and Tour Operations, Career Institute, Kampala, Uganda, 10/01/04
Work Eligibility
Authorized to work in Canada
Languages
English
Full Professional
Timeline
Administrative & Client Support Assistant (Volunteer)
Pain Support Organization
01.2018 - 01.2020
Customer Care Specialist / Travel Consultant
Independent Tour Services
01.2004 - 01.2023
Ontario Post-Secondary Diploma - Tourism And Travel Management
St. Ann Adult Learning Centre
Graduate Certificate - First Aid And Cpr
Canada Red Cross
Certificate in Workplace Wellbeing - Customer Service
Ve'ahavta
Certificate in Airline Computer Reservation Systems - Ticketing, fare display, modifying itineraries, booking systems
Career Institute
Similar Profiles
BELLA MorrowBELLA Morrow
Wine Tour Guide at Independent Tour Operator / VIVID Wine ToursWine Tour Guide at Independent Tour Operator / VIVID Wine Tours
Jozen GonzalesJozen Gonzales
Sales Travel Agent at Captain Adventurer Tour ServicesSales Travel Agent at Captain Adventurer Tour Services
Biruk MesfinBiruk Mesfin
Driver at Rainbow car rental and Tour servicesDriver at Rainbow car rental and Tour services
KHUSHI PRUTHIKHUSHI PRUTHI
Front Desk Agent at Marriott HotelFront Desk Agent at Marriott Hotel
Trevor DempseyTrevor Dempsey
Production Worker at General MotorsProduction Worker at General Motors