Summary
Overview
Work History
Education
Skills
Timeline
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Agila Ethiraj

Caledon,ON

Summary

Diligent and committed professional pursuing a correctional officer position. Possesses strong communication and interpersonal skills, with a willingness to grow and adapt. Skilled in working under pressure and adept at handling challenging situations. Eager to undergo training and make a positive impact in public safety and rehabilitation.

Overview

6
6
years of professional experience

Work History

Software Test Engineer

Rogers Communications
Brampton
07.2021 - 11.2023
  • Designed and created test automation cases for front-end/web applications; automated, created, and executed test scripts using Java, Selenium WebDriver, TestNG.
  • Performed Regression testing for new builds and every modification in the application using Selenium WebDriver.
  • Used GitHub to maintain and manage the build scripts, test data used, and other documents related to the project.
  • Maintained, monitored, and documented the behavior of the application in different phases of testing; created detailed test plans, test scenarios, master test plans, and test cases according to the business requirements and developed a traceability matrix to ensure complete test coverage
  • Worked in an Agile/DevOps environment and participated in Sprint planning, Sprint Retrospective, Product Backlog Refinement, and daily Scrum meetings.
  • Wrote E2E test automation strategy, design, and deployment for cloud operations; created, managed, and executed E2E and API performance testing using SoapUI.
  • Used JIRA and HP QC/ALM for logging defects according to their severity and priority, assigned defects to the developers.
  • Performed Cross Browser Compatibility testing using Firefox Driver, Chrome driver, IE Driver, etc.
  • Involved in performing GUI, Functional, Regression testing, System Testing, and UAT/BAT testing.

Front Desk Administrator

Humber College
Etobicoke
06.2019 - 06.2020
  • Effectively communicated with inmates, colleagues, and supervisors to resolve conflicts and address security concerns.
  • Collaborated with colleagues to develop and implement a mentorship program for new staff members.
  • Observed and managed the flow of visitors, directing them appropriately and ensuring minimal wait times.
  • Meticulously managed front desk operations, ensuring accuracy in scheduling, documentation, and customer interactions.
  • Managed multiple emergency situations, including medical emergencies and security threats, by following established protocols and ensuring the safety of all individuals on the premises.
  • Mediated disputes and de-escalated potentially volatile situations, utilizing active listening and negotiation techniques.
  • Addressed client grievances promptly and effectively, preventing escalation and maintaining a high level of client satisfaction.
  • Handled escalated situations with professionalism and composure, ensuring a positive outcome for both the students and the institution.
  • Utilized Microsoft Office Suite to prepare documents, spreadsheets, and presentations, enhancing the efficiency of daily operations.
  • Maintained and updated client information in CRM systems, improving data accuracy and accessibility for the sales team.
  • Troubleshot and resolved minor IT issues with office equipment, minimizing downtime and maintaining productivity.
  • Communicated effectively with team members to manage front desk operations, ensuring a smooth and professional environment for visitors.
  • Worked closely with the customer service team to address students’ inquiries and resolve issues promptly, enhancing customer satisfaction.

Assistant Manager

United Industries
Chennai
06.2017 - 08.2018
  • Communicated effectively with team members to delegate tasks and provide clear instructions, ensuring project deadlines were met.
  • Built and maintained strong relationships with customers through active listening and addressing their needs, leading to a 20% increase in customer satisfaction.
  • Maintained high standards of quality by regularly observing and inspecting products and services, ensuring customer satisfaction.
  • Conducted thorough analysis of inventory levels and turnover rates, leading to better stock management and reduced waste.
  • Handled unexpected operational challenges, such as supply chain disruptions, by developing contingency plans and coordinating with suppliers to minimize impact.
  • Supported team members by providing clear guidance and assistance, resulting in a more efficient and motivated workforce.
  • Facilitated regular team meetings to discuss goals, progress, and areas for improvement, enhancing team cohesion and performance.
  • Managed challenging customer interactions by applying conflict resolution techniques, ensuring a positive outcome and retaining customer loyalty.
  • Communicated effectively with team members and upper management during crises, providing regular updates and ensuring transparency.
  • Operated POS systems to process transactions and manage inventory, ensuring accurate sales reporting and inventory tracking.
  • Managed projects using project management software, ensuring deadlines were met, and tasks were completed efficiently.

Education

Graduate Certificate - Global Business Management

Humber College
Toronto, ON
09-2020

Bachelor of Science - Engineering

Anna University
Chennai, India
04-2017

Skills

Communication and Interpersonal skills

Crisis Management

Observation

Adaptability

Cultural Sensitivity

Problem-solving

Teamwork and Collaboration

Advanced computer skills

Timeline

Software Test Engineer

Rogers Communications
07.2021 - 11.2023

Front Desk Administrator

Humber College
06.2019 - 06.2020

Assistant Manager

United Industries
06.2017 - 08.2018

Graduate Certificate - Global Business Management

Humber College

Bachelor of Science - Engineering

Anna University

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Agila Ethiraj