Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Certification
Timeline
Generic

AGHOGHO OKUNEH

Toronto,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Chief Administrative Assistant

Federal Character Commission
05.2010 - Current


Streamlined office operations by implementing efficient administrative processes and organizational systems.

  • Enhanced team productivity by providing comprehensive support to executive staff, including calendar management and meeting coordination.
  • Boosted company efficiency by overseeing inventory control, supply ordering, and vendor relations.
  • Reduced operational costs with diligent expense tracking and budget management for various departments.
  • Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt attention to urgent matters.
  • Increased customer satisfaction through timely response to inquiries and effective resolution of issues.
  • Maintained a well-organized filing system, resulting in easy access to important documents and efficient record retrieval.
  • Improved workflow within the office by assigning tasks based on individual strengths and skillsets among administrative support staff.
  • Facilitated seamless communication between departments by acting as a liaison between executives, managers, and staff members.
  • Assisted in the hiring process by reviewing resumes, scheduling interviews, and conducting reference checks for potential candidates.
  • Organized successful events such as conferences, workshops, and team-building activities that fostered collaboration among employees.
  • Coordinated travel arrangements for executives, ensuring all logistics were efficiently managed while adhering to company policies and budgets.
  • Maintained strict confidentiality in handling sensitive information related to company finances, legal matters, and employee records.
  • Prepared accurate reports for senior management using data analysis techniques that informed strategic decision-making processes.
  • Collaborated with human resources department on employee benefits administration tasks such as enrollment processing and document updates.
  • Ensured smooth day-to-day operations by managing facility maintenance requests promptly.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Contributed significantly in improving office morale through proactive communication efforts that boosted employee engagement.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Administrative Assistant

Federal Character Commission
08.2021 - 12.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and crucial documents.
  • Delivered excellent customer service through prompt responses to , addressing concerns effectively, and building strong relationships.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Committee Secretary

Federal Character Commission
09.2020 - 01.2022


  • Supported decision-making processes with thorough research and information gathering for committee members.
  • Ensured accurate record-keeping by diligently taking minutes during meetings and distributing them to relevant parties.
  • Managed correspondence effectively, maintaining organized records of all communications related to committee activities.
  • Streamlined communication among committee members, improving collaboration on projects and initiatives.
  • Coordinated logistics for events and conferences, ensuring smooth execution of important committee functions.
  • Maintained confidentiality of sensitive information, upholding professionalism in handling delicate matters within the committee.
  • Developed strong working relationships with stakeholders, fostering a collaborative environment for the committee''s work.
  • Facilitated timely completion of tasks by creating detailed action plans and monitoring progress towards goals.
  • Assisted in budget management, tracking expenditures to ensure responsible use of resources for the committee''s objectives.
  • Contributed to policy development by providing administrative support during drafting and review processes.
  • Improved accessibility to key documents through effective organization and filing systems within the office space.
  • Served as a reliable point of contact for inquiries from other departments or external organizations regarding committee activities.
  • Collaborated with other secretaries in coordinating joint efforts between committees when necessary, promoting synergy across organizational divisions.
  • Managed membership records accurately, updating contact information and attendance data regularly for reference purposes.
  • Compiled comprehensive reports summarizing key findings from research efforts conducted on behalf of the committee.
  • Assisted with presentation preparation, ensuring clear communication of ideas during internal discussions or external engagements alike.
  • Actively participated in professional development opportunities to continuously enhance skills relevant to fulfilling duties as a Committee Secretary.
  • Provided exceptional customer service while addressing inquiries from external stakeholders or assisting colleagues internally.
  • Played an integral role in the success of committee initiatives by consistently delivering high-quality administrative support.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Enhanced committee productivity by efficiently scheduling and organizing meetings.

Principal Administrative Officer

Federal Character Commission
01.2018 - 07.2020


  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Increased employee satisfaction with constructive performance evaluations and targeted feedback.
  • Boosted team morale through recognition programs, resulting in higher productivity levels.
  • Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
  • Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
  • Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
  • Championed diversity initiatives within the department, promoting an inclusive work environment where all employees felt valued and respected.
  • Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.

Senior Administrative Officer

Federal Character Commission
04.2016 - 12.2017
  • Ensured compliance with company policies and government regulations through rigorous monitoring of processes and procedures.
  • Collaborated with key stakeholders to identify and deliver quality enhancements.
  • Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
  • Streamlined office processes by implementing new administrative procedures and tools, enhancing efficiency and productivity.
  • Improved communication within the team by organizing regular meetings and providing clear guidelines for projects.
  • Oversaw budget preparation and financial reporting, maintaining accurate records and reducing discrepancies.
  • Developed strong relationships with external partners through effective negotiation of contracts and agreements.
  • Coordinated large-scale events, including conferences and workshops, with meticulous attention to detail.
  • Enhanced employee satisfaction by addressing concerns promptly and implementing practical solutions to workplace challenges.
  • Analyzed data from various sources to identify trends and areas for improvement in organizational performance.
  • Fostered a positive work environment by promoting open communication, recognizing achievements, and encouraging teamwork.
  • Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
  • Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
  • Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions.

Assistant Committee Secretary

Federal Character Commission
06.2015 - 04.2016


  • Streamlined communication among committee members, improving collaboration on projects and initiatives.
  • Managed correspondence effectively, maintaining organized records of all communications related to committee activities.
  • Developed strong working relationships with stakeholders, fostering a collaborative environment for the committee''s work.
  • Coordinated logistics for events and conferences, ensuring smooth execution of important committee functions.
  • Maintained confidentiality of sensitive information, upholding professionalism in handling delicate matters within the committee.
  • Assisted in budget management, tracking expenditures to ensure responsible use of resources for the committee''s objectives.
  • Contributed to policy development by providing administrative support during drafting and review processes.
  • Facilitated timely completion of tasks by creating detailed action plans and monitoring progress towards goals.
  • Enhanced committee productivity by efficiently scheduling and organizing meetings.
  • Supported decision-making processes with thorough research and information gathering for committee members.
  • Ensured accurate record-keeping by diligently taking minutes during meetings and distributing them to relevant parties.

Administrative Officer I

Federal Character Commission
12.2010 - 05.2015
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.

Administrative Officer I

Federal Character Commission
10.2010 - 11.2010
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Created, prepared, and delivered reports to various departments.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.

Administrative Officer I

Federal Character Commission
05.2010 - 10.2010
  • Courtesy / Sensitization visits to Ministries, Departments and Agencies in Delta State
  • Collection of Annual returns (Staff nominal roll) for analysis
  • Analyzing the collected nominal roll to ascertain compliance
  • Report writing of sensitization tours within the State to be submitted at HQ.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Proofread and edited documents for accuracy and grammar.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Coordinator: Training and Development

Constituency Development Initiative (CDi)
01.2005 - 01.2008
  • Formulated developmental Programs for young people, the widowed and aged
  • Liaised with Community Stakeholders for needs assessment and implementation
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Directed training and re-training of Staff and target Constituents.
  • Spearheaded volunteer programs that positively impacted local communities while showcasing the company''s commitment to social responsibility.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Assistant Coordinator: Training and Development

Constituency Development Initiative (CDi)
01.2003 - 01.2005
  • Organized Seminars and symposia for youths on sex education
  • Organized town hall discussions for women on child spacing and self-care
  • Mobilized friends in health services to give free Medicare to the aged
  • Mobilized the Widows Foundation, a Non-Governmental Organization and joined the foundation in alleviating the plight of widows in specific communities
  • Delivered free lectures on skills acquisition for poverty alleviation
  • Assessed Communities to identify areas in need of development
  • Reported to the Director Training and Development and made recommendations.
  • Developed comprehensive reports for management review, leading to informed decision-making processes.
  • Facilitated communication between project stakeholders, fostering positive relationships and efficient problem-solving processes.

Administrative Officer/Receptionist

Point Engineering Limited (National Youth Service Corps)
01.2002 - 01.2003
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

Post Graduate: Human Resource Management -

Niagara College: Toronto School of Management
Toronto, Ontario

BA English Studies -

University of Port Harcourt
Port Harcourt, Nigeria
01.2001

Skills

  • Strong conceptualization and interpersonal skills essential for Administration in any Organization
  • Excellent oral and written communication skills in English Language
  • Report Writing
  • Reception Duties
  • Administrative Support
  • Staff Supervision
  • Performance Evaluation
  • Time Management
  • Policy Implementation
  • Record Keeping
  • Multitasking Abilities
  • Confidentiality Maintenance
  • Problem Solving
  • Customer Service
  • Minute Taking
  • Task Delegation
  • Training Coordination
  • Strong Organization
  • Customer relations
  • Customer Engagement
  • Mentoring and Training
  • Supervisory roles
  • Volunteering
  • Care Giving
  • Team Collaboration

Volunteer Experience

NOBLE WOMEN OUTREACH, 2021, Present, Assisting the coordinator in caring for widows and distributing basic items such as food-stuff, clothes, toiletries and medications., Assisting in Hospices and attending to the needs of the sick and elderly., Cleaning the bedridden, administering medications, listening to the vulnerable and feeding those unable to do so in Care homes., Visitations to internally displaced person’s camps and assisting the medical personnel attached to the foundation as volunteers in clerking the elderly, taking notes of their complaints and reporting same to the Professionals who in turn administer medications which I help to distribute.

Languages

English
Full Professional

Certification

Certified Human Resources Professional, Institute of Human Resources Management

Timeline

Administrative Assistant

Federal Character Commission
08.2021 - 12.2022

Committee Secretary

Federal Character Commission
09.2020 - 01.2022

Principal Administrative Officer

Federal Character Commission
01.2018 - 07.2020

Senior Administrative Officer

Federal Character Commission
04.2016 - 12.2017

Assistant Committee Secretary

Federal Character Commission
06.2015 - 04.2016

Administrative Officer I

Federal Character Commission
12.2010 - 05.2015

Administrative Officer I

Federal Character Commission
10.2010 - 11.2010

Chief Administrative Assistant

Federal Character Commission
05.2010 - Current

Administrative Officer I

Federal Character Commission
05.2010 - 10.2010

Coordinator: Training and Development

Constituency Development Initiative (CDi)
01.2005 - 01.2008

Assistant Coordinator: Training and Development

Constituency Development Initiative (CDi)
01.2003 - 01.2005

Administrative Officer/Receptionist

Point Engineering Limited (National Youth Service Corps)
01.2002 - 01.2003

Post Graduate: Human Resource Management -

Niagara College: Toronto School of Management

BA English Studies -

University of Port Harcourt
AGHOGHO OKUNEH