Aggie Dang
AB
Summary
Dedicated professional with diverse expertise in customer service, team leadership, and business management. Thrives in fast-paced environments with a strong work ethic and excellent communication skills, committed to delivering exceptional service. Proficient in English, Shulik, and beginner-level Spanish.
Overview
7
7
years of professional experience
Work History
Team Lead
Tim Hortons
08.2017 - 08.2023
- Thrived in a high-volume drive-thru environment, consistently delivering prompt and efficient service to customers
- Responsible for accurately counting and depositing daily revenue, ensuring financial integrity
- Played a key role in team development by assisting and training coworkers, fostering strong teamwork.
Barista
FlyingWhale Cafe
11.2020 - 11.2022
- Welcomed customers in providing information on specials and new items, effectively increasing sales through upselling.
- Prepared and served a diverse range of beverages and food items with attention to detail.
- Maintained high levels of customer satisfaction through accurate order processing and attentive service.
Customer Service Representative
Flyover Canada
09.2020 - 11.2022
- Managed invoicing and payment processing with precision, maintaining financial records.
- Ensured guest safety and satisfaction through effective radio communication and personalized escort services.
- Delivered exceptional customer service, resulting in consistently positive guest feedback and memorable experiences for guests.
Food Service Worker
St. Michael's Health Center
03.2024 - Current
- Served food items in accordance with menu specifications, dietary guidelines, portion control, and temperature standards within both acute care and continuing care environments.
- Managed dishwashing duties and maintained cleanliness of kitchen and surfaces
Education
High School Diploma -
Catholic Central High School
Lethbridge, AlbertaCriminal Justice -
Lethbridge College
Lethbridge, AlbertaTravel, Tourism, and Business Management -
Canadian Tourism College
Vancouver, BCCertificate of Achievement -
Enriched Academy
Hotel Sales Specialist -
Marriott International
Skills
- Proficient in fast-paced environments
- Effective team leadership and collaboration
- Exceptional communication with both regulars and newcomers
- Quick learner with strong adaptability
- Innovative and curious mindset
- Demonstrates a strong work ethic and punctuality
- Extensive customer service experience
- Proficient in issue resolution
- Experienced in staff training and development
- Adept at suggestive selling techniques
- Competent in inventory management and counts
- Familiar with shift checklists and supervisory responsibilities
Timeline
Food Service Worker
St. Michael's Health Center
03.2024 - Current
Barista
FlyingWhale Cafe
11.2020 - 11.2022
Customer Service Representative
Flyover Canada
09.2020 - 11.2022
Team Lead
Tim Hortons
08.2017 - 08.2023
High School Diploma -
Catholic Central High School
Criminal Justice -
Lethbridge College
Travel, Tourism, and Business Management -
Canadian Tourism College
Certificate of Achievement -
Enriched Academy
Hotel Sales Specialist -
Marriott International
Similar Profiles
Chidumebi IwuohaChidumebi Iwuoha
Sales Associate at Tim HortonsSales Associate at Tim Hortons
Teniola LadeneganTeniola Ladenegan
Team Member at Tim HortonsTeam Member at Tim Hortons
MOHAMED SAADMOHAMED SAAD
Team Member at Tim HortonsTeam Member at Tim Hortons
Madison DaviesMadison Davies
Team Member/Supervisor at Tim HortonsTeam Member/Supervisor at Tim Hortons
Raychelle ObraRaychelle Obra
Takeout & Hostess at Mountain Pizza & Steak HouseTakeout & Hostess at Mountain Pizza & Steak House