Aggiapal Singh
Winnipeg,MB
Summary
Dynamic and detail-oriented professional with extensive experience at Quest Inn, excelling in customer service and property security. Proven ability to resolve issues swiftly while fostering guest loyalty. Skilled in documentation and reporting, with a strong commitment to maintaining a safe and welcoming environment for all guests and staff.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Quest Inn
02.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
Security Supervisor
Quest Inn
11.2022 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Education
Diploma - E-commerce
Robertson College
Winnipeg, MB05.2024
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Issue resolution
- Flexible schedule
- Data entry
- Information protection
- Documentation and reporting
- First aid training
- Property security
- Inventory monitoring
- Emergency response
- Reservation management
- Verbal and written communication
- Multitasking Abilities
Languages
English
Professional Working
Timeline
Guest Service Representative
Quest Inn
02.2024 - Current
Security Supervisor
Quest Inn
11.2022 - Current
Diploma - E-commerce
Robertson College
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