Kiki Strigas
Laval,QC
Summary
Currently completing a Master’s in Physical Therapy at McGill University, I have extensive experience in client-facing roles across healthcare and service industries. Starting as a receptionist in health and wellness, I advanced to Director of Operations at a private medical clinic, overseeing daily operations and patient care.
Known for my calm, professional presence, I bring strong interpersonal, organizational, and leadership skills, with a deep understanding of client needs in both clinical and service settings.
Overview
9
9
years of professional experience
Work History
Director of Operations
CYMED Medical Clinic
07.2025 - Current
- Streamlined operational workflows to enhance clinic efficiency and patient care quality.
- Assisted in budget preparation by monitoring expenses and forecasting operational needs accurately.
- Facilitated meetings with clinical staff to address operational challenges and devise strategic solutions.
- Oversaw day-to-day production activities in accordance with business objectives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Hiring new staff and training.
Personal Trainer /Pilates Instructor
Total Home Training
03.2025 - 08.2025
- Developed personalized fitness programs tailored to individual client goals and abilities.
- Conducted one-on-one training sessions, ensuring proper exercise techniques and safety protocols.
- Monitored client progress, adjusting fitness plans based on performance and feedback.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Assisted clients with personal fitness goals through realistic objectives.
- Designed and led safe, effective group Pilates, focusing on core strength, flexibility, posture, and injury prevention.
- Educated clients on proper form, breathing techniques, and mind-body awareness.
Medical Receptionist /Sales and Marketing Assistant
CYMED Medical Clinic
02.2023 - 07.2025
- Managed laboratory results and critical faxed documentation to support timely and accurate patient care.
- Managed laboratory results and critical faxed documentation to support timely and accurate patient care.
- Assisted patients with inquiries, ensuring a welcoming and informative environment.
- Coordinated medical records requests, maintaining confidentiality and compliance standards.
- Handled insurance verification processes to facilitate smooth patient transactions.
- Helped patients complete necessary medical forms and documentation.
- Developed and executed targeted digital marketing campaigns across platforms including Google Ads, Facebook, Instagram, and LinkedIn.
Skating Coach
Quartier Hockey
01.2017 - 01.2024
- Developed individualized training plans for young skaters (ages 3-12), enhancing performance and skill progression.
- Coordinated skating events, managing logistics and ensuring a seamless experience for participants.
- Conducted regular assessments of skater abilities, providing constructive feedback to promote development.
Bartender
Francesco's Night Club
03.2023 - 12.2023
- Crafted and served diverse cocktails, enhancing customer satisfaction and experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Dental Receptionist
Centre Dentaire Notre Dame
01.2018 - 05.2022
- Processed patient records using dental practice management software.
- Liaised between patients and dental team to facilitate clear communication regarding treatment plans and appointments.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Education
Master of Science - Physical Therapy
McGill University
Montreal11-2026
Bachelor of Science - Honours in Exercise Physiology
Concordia University
Montreal05-2024
Skills
- Operations oversight
- Team leadership
- Decision-making
- Staff training/development
- Customer service
- Effective leader
- Staff hiring
- Recruitment
Languages
French
Full Professional
English
Native or Bilingual
Greek
Professional Working
Timeline
Director of Operations
CYMED Medical Clinic
07.2025 - Current
Personal Trainer /Pilates Instructor
Total Home Training
03.2025 - 08.2025
Bartender
Francesco's Night Club
03.2023 - 12.2023
Medical Receptionist /Sales and Marketing Assistant
CYMED Medical Clinic
02.2023 - 07.2025
Dental Receptionist
Centre Dentaire Notre Dame
01.2018 - 05.2022
Skating Coach
Quartier Hockey
01.2017 - 01.2024
Master of Science - Physical Therapy
McGill University
Bachelor of Science - Honours in Exercise Physiology
Concordia University