Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kiki Strigas

Laval,QC

Summary

Currently completing a Master’s in Physical Therapy at McGill University, I have extensive experience in client-facing roles across healthcare and service industries. Starting as a receptionist in health and wellness, I advanced to Director of Operations at a private medical clinic, overseeing daily operations and patient care.


Known for my calm, professional presence, I bring strong interpersonal, organizational, and leadership skills, with a deep understanding of client needs in both clinical and service settings.

Overview

9
9
years of professional experience

Work History

Director of Operations

CYMED Medical Clinic
07.2025 - Current
  • Streamlined operational workflows to enhance clinic efficiency and patient care quality.
  • Assisted in budget preparation by monitoring expenses and forecasting operational needs accurately.
  • Facilitated meetings with clinical staff to address operational challenges and devise strategic solutions.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Hiring new staff and training.

Personal Trainer /Pilates Instructor

Total Home Training
03.2025 - 08.2025
  • Developed personalized fitness programs tailored to individual client goals and abilities.
  • Conducted one-on-one training sessions, ensuring proper exercise techniques and safety protocols.
  • Monitored client progress, adjusting fitness plans based on performance and feedback.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Designed and led safe, effective group Pilates, focusing on core strength, flexibility, posture, and injury prevention.
  • Educated clients on proper form, breathing techniques, and mind-body awareness.

Medical Receptionist /Sales and Marketing Assistant

CYMED Medical Clinic
02.2023 - 07.2025
  • Managed laboratory results and critical faxed documentation to support timely and accurate patient care.
  • Managed laboratory results and critical faxed documentation to support timely and accurate patient care.
  • Assisted patients with inquiries, ensuring a welcoming and informative environment.
  • Coordinated medical records requests, maintaining confidentiality and compliance standards.
  • Handled insurance verification processes to facilitate smooth patient transactions.
  • Helped patients complete necessary medical forms and documentation.
  • Developed and executed targeted digital marketing campaigns across platforms including Google Ads, Facebook, Instagram, and LinkedIn.

Skating Coach

Quartier Hockey
01.2017 - 01.2024
  • Developed individualized training plans for young skaters (ages 3-12), enhancing performance and skill progression.
  • Coordinated skating events, managing logistics and ensuring a seamless experience for participants.
  • Conducted regular assessments of skater abilities, providing constructive feedback to promote development.

Bartender

Francesco's Night Club
03.2023 - 12.2023
  • Crafted and served diverse cocktails, enhancing customer satisfaction and experience.
  • Managed bar inventory, ensuring optimal stock levels and minimizing waste.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Dental Receptionist

Centre Dentaire Notre Dame
01.2018 - 05.2022
  • Processed patient records using dental practice management software.
  • Liaised between patients and dental team to facilitate clear communication regarding treatment plans and appointments.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.

Education

Master of Science - Physical Therapy

McGill University
Montreal
11-2026

Bachelor of Science - Honours in Exercise Physiology

Concordia University
Montreal
05-2024

Skills

  • Operations oversight
  • Team leadership
  • Decision-making
  • Staff training/development
  • Customer service
  • Effective leader
  • Staff hiring
  • Recruitment

Languages

French
Full Professional
English
Native or Bilingual
Greek
Professional Working

Timeline

Director of Operations

CYMED Medical Clinic
07.2025 - Current

Personal Trainer /Pilates Instructor

Total Home Training
03.2025 - 08.2025

Bartender

Francesco's Night Club
03.2023 - 12.2023

Medical Receptionist /Sales and Marketing Assistant

CYMED Medical Clinic
02.2023 - 07.2025

Dental Receptionist

Centre Dentaire Notre Dame
01.2018 - 05.2022

Skating Coach

Quartier Hockey
01.2017 - 01.2024

Master of Science - Physical Therapy

McGill University

Bachelor of Science - Honours in Exercise Physiology

Concordia University
Kiki Strigas