Agboola Ayomide
Summary
Detail-oriented customer/technical representative with extensive experience in telecommunications, retail and customer service. Troubleshoots technical, complex issues with ease and patience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Technical Support Representative
TTEC-Verizon
05.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to customer inquiries and provided technical assistance over phone.
Sales/Customer Service Representative
GlobalFaces Direct
11.2022 - 05.2023
- Professionally always represent charitable organizations
- Funding acquisition
- Resolve customer inquiries and complaints
- Connect in-person and build rapport with a variety of prospects
- Assist in client data collection with accurate customer profiles
- Develop and implement creative marketing strategies to promote client brand identity
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels
Customer Service Representative
Teledoc Express
05.2020 - 07.2022
- Respond to customer concerns, support, and assist in achievement of problem resolving and sales goals and objectives
- Active listening and adapting customer approach to tailor to customer needs
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats, and emails to facilitate customer service
- Striving to offer better customer experience and understanding customer needs and requirements
Education
Post-Degree Certificate - Network Technical Support
Conestoga College Institute of Technology And Advanced Learning
Post-Degree Certificate - Network Technical Support
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
Bachelors - Computer Information Systems
BACBCOCK UNIVERSITY, NIGERIA
Skills
- Microsoft Office
- Critical Thinking
- Good Work Ethic
- Reliable & Trustworthy
- Team Management
- People Skills
- Customer service
- Troubleshooting and Assistance
- Responding to Technical Questions
- Call Center Operations
- Complaint Resolution
- Issue Troubleshooting
Timeline
Customer Service Representative/Technical Support Representative
TTEC-Verizon
05.2023 - Current
Sales/Customer Service Representative
GlobalFaces Direct
11.2022 - 05.2023
Customer Service Representative
Teledoc Express
05.2020 - 07.2022
Post-Degree Certificate - Network Technical Support
Conestoga College Institute of Technology And Advanced Learning
Post-Degree Certificate - Network Technical Support
Conestoga College Institute of Technology And Advanced Learning
Bachelors - Computer Information Systems
BACBCOCK UNIVERSITY, NIGERIA
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