AGBO ROSETTE OCEANE
Gatineau,Canada
Summary
Hard working and honest individual capable of demonstrating strong leadership and operational management skills. Previously a Software Sales and Consultant at PowerSoft Systems, adept in software configuration, client training, and after-sales support, enhancing client satisfaction and software usability. Technically proficient in Arduino programming, web development, and graphic design, committed to leveraging technical skills to improve business processes and user experiences.
Overview
6
6
years of professional experience
Work History
Technical Customer Support Agent
Alorica
07.2024 - Current
- Responding to customer inquiries and technical issues via phone or email.
- Documenting and tracking customer interactions and resolutions.
- Escalating complex issues to higher-level support and Collaborating with internal teams to resolve recurring technical issues.
- Staying updated on product updates and industry trends to offer accurate support.
Manager
McDonalds
09.2022 - 06.2024
Software Sales and Consultant
PowerSoft Systems
08.2020 - 05.2021
- Streamlined software setup processes for Aruti, Quickbooks, and eZee, boosting user experience
- Enhanced client software adoption by leading practical demos and tailored training sessions
- Provided continuous post-sales support, ensuring client satisfaction and software efficiency
- Managed financial transactions including quotes and billing, ensuring accuracy and compliance
Intern
BuckTechnologies
08.2019 - 10.2019
- Researched and implemented Arduino software for Bluetooth-controlled RGB LEDs
- Delivered complete project setups using node.js and Arduino, enhancing device connectivity
Intern
SBin (Benin Telecom)
07.2018 - 08.2018
- Analyzed differences between GNS3 and Packet Tracer, enhancing project execution in the control room
- Facilitated project implementations in the control room, optimizing telecommunications operations
Education
Master of System Science -
University of Ottawa
Ottawa, Ontario04.2024
Bachelor of Computer Engineering -
Ghana Communication Technology University
07.2020
Baccalaureat Option Geology and Biology -
College Catholic Saint Pierre de Sinwe Lego
07.2015
Skills
- Problem-solving and critical thinking
- Time management and organization
- Communication (verbal and written)
- Teamwork and collaboration
- Customer service
- Cybersecurity awareness
- Microsoft Office 365
- Web Development
- JavaScript, HTML, CSS
- Graphic Designing(Photoshop, Corel Draw )
- Programming C
- Arduino
- Simulink
Languages
French
Native or Bilingual
English
Timeline
Technical Customer Support Agent
Alorica
07.2024 - Current
Manager
McDonalds
09.2022 - 06.2024
Software Sales and Consultant
PowerSoft Systems
08.2020 - 05.2021
Intern
BuckTechnologies
08.2019 - 10.2019
Intern
SBin (Benin Telecom)
07.2018 - 08.2018
Bachelor of Computer Engineering -
Ghana Communication Technology University
Baccalaureat Option Geology and Biology -
College Catholic Saint Pierre de Sinwe Lego
Master of System Science -
University of Ottawa
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