Summary
Work History
Education
Skills
Languages
Timeline
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Agatha Sommariva

Toronto,Ontario

Summary

Highly motivated and multilingual hospitality professional with strong communication and customer service skills seeking a challenging role to utilize and further develop my abilities in a dynamic and diverse environment

Work History

Customer Relations

Beer o´Clock
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Sanitized frequented areas and equipment using approved supplies.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned tables and chairs to prepare dining area for next customers.

Volunteer

Gallery 1313
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Education

Diploma - Business Administration

Assiniboine Community College
Brandon, MB
12.2025

Certificate - Hospitality Skills

Greystone College
Toronto, ON
08.2023

High School Diploma -

Candelaria
Brazil
2021

Skills

  • Calm and Professional Under Pressure
  • Exceptional verbal and written communication skills
  • Strong commitment to providing excellent customer service
  • Highly organized with meticulous attention to detail
  • Proficient in managing multiple tasks and priorities simultaneously
  • Ability to prioritize and meet deadlines in a fast-paced environment
  • Able to bridge language barriers and create a welcoming inclusive environment
  • Proficient in Microsoft Office Suite
  • Ability to adapt quickly to new technologies and software platforms
  • Skilled in active listening and responding to guest needs

Languages

Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
English
Full Professional

Timeline

Customer Relations

Beer o´Clock

Volunteer

Gallery 1313

Diploma - Business Administration

Assiniboine Community College

Certificate - Hospitality Skills

Greystone College

High School Diploma -

Candelaria

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Agatha Sommariva