Agata Stelmach
Oakville,ON
Summary
As a parent of 2 children with unique needs, I have first hand experience with the struggles and challenges of caregiving in stressful situations. I have used ROCK support services myself. Although my employment experience is mostly in business, I have personal experience with mental health issues, caregiving, community building and engagement, providing support and assistance. I have extensive experience in facilitation, teaching/training, writing content and support services.
Overview
24
24
years of professional experience
Work History
WRAP Facilitator for Caregivers
ROCK
06.2022 - 12.2022
- Provided support for caregivers of those with metal health struggles and caregivers of children with different needs
- Fostered an inclusive, safe environment for all stakeholders in the group
- Created positive and motivational discussions
- Created and supplied teaching and reference materials
- Increased participant engagement by leading discussion groups, incorporating interactive activities
- Assisted group in creating their individual Wellness Plans.
Project Manager - IT Development
OPTRUST
01.2013 - 08.2014
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements
- Managed risk assessments
- Coordinated cross-functional teams and was the primary liaison between multiple stakeholders
- Implemented improvement initiatives to optimize outcomes while maintaining a strict budget
- Enhanced project success by conducting post-project evaluations
- Developed strong relationships with stakeholders through regular communication
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Collaborated closely with senior management to align project objectives with company initiatives
- Monitored project performance to identify areas of improvement
- Provided detailed project status updates to stakeholders and executive management
- Identified plans and resources required to meet project goals and objectives.
Business Analyst
OPTRUST
01.2011 - 12.2012
- Facilitated meetings with project stakeholders
- Responsible for optimum work flow project procedures
- Drafted and maintained training materials and manuals for clients
- Collaborated closely with stakeholders to identify improvements and innovation in the organization
- Conducted interviews with key business users to implanted best-practice methodologies that improved overall project delivery timelines within strict budgets
- Collaborated with stakeholders to define project objectives and criteria
- Performed project presentations to all staff and management
- Provided IT Solutions support post training
- Implemented project control activities including development, budget, scheduling, risk assessment, risk management and budgeting.
Pension Services Coorinator
OPTRUST
05.2006 - 12.2011
- Conducted presentations to employers, members and administration of the Pension Plan and its role
- Provided technical expertise for website users
- Designed staff performance metrix; coached employees through day to day work problems
- Facilitated staff training in administrative systems, customer service, company procedures, time management and efficiency procedures
- Drafted communications documents for stakeholders
- Liaised between management and staff the strategic plans, company objectives and was instrumental in successful execution of goals
Senior Benefits Analyst
OPTrust
06.1999 - 04.2006
- Benefits administration - payment management
- Customer Service; call centre, in person one on one and group information sessions
- Improved administration systems through teams and committees
- Participated in the website design and redesign
- Facilitated customer service training and marketing of the pension plan.
Education
WRAP Facilitator Training
OakvilleMarketing Managment Certificate
Toronto Metropolitan University
TorontoBachelor of Science - Psychology
University of Toronto
Toronto, ONBachelor of Arts - English
Western University
London, ONSkilled Presenter
Canadian Management Centre
Toronto, ONHigh Performance Business Writing
Canadian Management Centre
TorontoSkills
- Strategic Planning
- Facilitator
- Management
- Community Outreach
- Inclusivity
- Project Management
- Workshop coordination
- Deductive Reasoning
- Advocacy
- Conflict resolution skills
- Document Preparation
- Conflict Mediation
- Negotiation Management
- Excellent Public Speaker
Languages
English
Native or Bilingual
Polish
Professional Working
Timeline
WRAP Facilitator for Caregivers
ROCK
06.2022 - 12.2022
Project Manager - IT Development
OPTRUST
01.2013 - 08.2014
Business Analyst
OPTRUST
01.2011 - 12.2012
Pension Services Coorinator
OPTRUST
05.2006 - 12.2011
Senior Benefits Analyst
OPTrust
06.1999 - 04.2006
WRAP Facilitator Training
Marketing Managment Certificate
Toronto Metropolitan University
Bachelor of Science - Psychology
University of Toronto
Bachelor of Arts - English
Western University
Skilled Presenter
Canadian Management Centre
High Performance Business Writing
Canadian Management Centre
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