Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Veronica Repec

Thunder Bay,ON

Summary

Dedicated Home Support Worker with experience at Bayshore Home Care, known for reliability and adaptability. Successfully enhanced client independence through personalized care and effective communication. Skilled in progress documentation and maintaining client privacy, fostering trust and safety. Committed to ongoing professional development, ensuring best practices in home support services by ensuring seamless transitions with changing needs. Skilled in personal care, household management, and emotional support. Focused on collaborative teamwork and achieving impactful results.

Overview

25
25
years of professional experience

Work History

Home Support Worker

Bayshore Home Care
01.2018 - Current
  • Developed trusting relationships with clients, establishing rapport and open communication.
  • Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
  • Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
  • Assisted disabled clients to support independence and well-being.
  • Actively participated in ongoing professional development opportunities to stay current on best practices within the home support worker field.
  • Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.

Home Companion

Nurse Next Door
01.2016 - 01.2017
  • Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
  • Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
  • Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
  • Maintained a clean and safe living environment by performing light housekeeping tasks routinely.

Customer Care Representative

HGS
01.2013 - 01.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Home Companion/Private Housekeeper

Nurse Next Door
01.2013 - 01.2014
  • Encouraged independence through skill-building exercises tailored to each client''s unique abilities and limitations.
  • Promoted a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.
  • Organized important documents related to healthcare, finances, or legal matters for easy access by clients or their family members when needed.
  • Assisted clients by performing laundry, meal preparation and other tasks.

Childcare Provider

Private Practice
01.2001 - 01.2012
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Customer Service Representative

TNC
01.2004 - 01.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

High School Diploma -

Confederation College
Thunder Bay

High School Diploma -

Confederation College of Applied Arts and Technology
Thunder Bay

Certificate - Smart Serve

SMS
Thunder Bay, ON

Skills

  • Reliability and punctuality
  • Adaptable to change
  • Progress documentation
  • Respect for privacy

Languages

English
Full Professional
Polish
Elementary

Interests

  • Backpacking and Hiking
  • Photography
  • Outdoor Recreation with family
  • Swimming

Timeline

Home Support Worker

Bayshore Home Care
01.2018 - Current

Home Companion

Nurse Next Door
01.2016 - 01.2017

Customer Care Representative

HGS
01.2013 - 01.2015

Home Companion/Private Housekeeper

Nurse Next Door
01.2013 - 01.2014

Customer Service Representative

TNC
01.2004 - 01.2005

Childcare Provider

Private Practice
01.2001 - 01.2012

High School Diploma -

Confederation College

High School Diploma -

Confederation College of Applied Arts and Technology

Certificate - Smart Serve

SMS

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Veronica Repec