AGAPEH SHAHVERDIAN
Toronto,ON
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
2
2
years of professional experience
Work History
Cashier/Server
Farahi Restaurant
Toronto, ON
06.2024 - 05.2025
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared checks, itemizing total meal costs and taxes.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Receptionist
Sheida Hair Studio
Toronto, ON
11.2024 - 04.2025
- s.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated daily log book with information about visitors entering the premises.
- Scheduled appointments for clients, customers, and other visitors.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Server Assistants
Taline restaurant
Toronto, Canada
10.2023 - 04.2024
- Maintain thorough knowledge of menu to ensure customer satisfaction.
- Offer customer service to patrons.
- Provided excellent customer service welcoming and serving customers.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Assisted in training new server assistants on job responsibilities and procedures.
- Ensured that all utensils were sanitized properly before use.
- Checked in with customers throughout their meal to ensure satisfaction.
Education
Bachelors - architectural studies, Drawing Architecture
Roudehen Islamic Azad University
Roudehen06.2021
Skills
- Punctuality
- Communication
- Rapid learner with a strong strong ability to acquire new skills quickly
- Cash handling
- Customer relationship management
- Invoice sorting
- Employee training
- Customer service
- Work ethic and integrity
Availability
Monday - Friday, weekend as needed
Languages
Armenian
Native/ Bilingual
Persian
Native/ Bilingual
English
Professional
Timeline
Receptionist
Sheida Hair Studio
11.2024 - 04.2025
Cashier/Server
Farahi Restaurant
06.2024 - 05.2025
Server Assistants
Taline restaurant
10.2023 - 04.2024
Bachelors - architectural studies, Drawing Architecture
Roudehen Islamic Azad University