Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Agama Baheyadeen JR

Chico

Summary

Young experienced worker skilled in customer service, and sales. Always being eager to generate sales, and bring a good guest experience. Experience in a fast paced work environments; while still maintaining efficiency. Accountable for success, failures, active listener and teachable. Willingness to learn, grow by improving weaknesses, and acquiring more skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Buffalo Wild Wings
07.2023 - Current
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Food and Beverage Server

Chili's Restaurant
11.2021 - 09.2022
  • Accomadated guests warmly to foster welcoming environment.
  • Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.


Deposit Services Representative

TTEC
11.2021 - 06.2022
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and fraud reports.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.

Digital Marketing Specialist

Logical Position
10.2020 - 11.2021
  • Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
  • Leveraged tracking data to segment target audiences, trigger campaigns and personalize content.
  • Improved click-through rates, conversion and other important KPIs with strategic approach.

Retail Sales Associate

Michael Kors
08.2019 - 09.2020
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Increased business sales utilizing product knowledge.


Server

Olive Garden
07.2018 - 02.2020
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients..
  • Up-sold alcoholic beverages, appetizers and desserts.
  • Professionally and efficiently resolved issues and enhanced customer satisfaction ratings.



Education

Associate of Arts - Liberal Arts And General Studies

Gavilan College
Gilroy, CA
2018

Associate Of Science - Business Administration

Sierra College
Rocklin, CA
2020

Skills

  • Strong communication skills
  • Comfortable in fast-paced environment
  • Problem-solving
  • Multitasking
  • Adaptability
  • Knowledge of company ethics
  • Team oriented
  • Product and Service Sales

Accomplishments

Executive Board Member for Black Student Union (Secretary Officer)

Helped host Victory in Unity event in February

Worker for Oktoberfest at Sierra Nevada

Certification

CPR Certified by Allied Universal

Security Guard Card

Google Ads Certified

Food Handlers Card

Responsible Beverage Handling Card

SAP Certified

Agile Certified

Timeline

Server

Buffalo Wild Wings
07.2023 - Current

Food and Beverage Server

Chili's Restaurant
11.2021 - 09.2022

Deposit Services Representative

TTEC
11.2021 - 06.2022

Digital Marketing Specialist

Logical Position
10.2020 - 11.2021

Retail Sales Associate

Michael Kors
08.2019 - 09.2020

Server

Olive Garden
07.2018 - 02.2020

Associate of Arts - Liberal Arts And General Studies

Gavilan College

Associate Of Science - Business Administration

Sierra College

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Agama Baheyadeen JR