Afzal Sait

• Supervised daily operations, ensuring performance, quality, and service standards were met.
• Cultivated strong relationships with staff, enhancing collaboration and morale.
• Resolved customer issues and escalated concerns for Blackstock's operations.
• Analyzed sales trends to inform pricing strategies that maximized profitability.
• Directed daily operations across Blackstocks area locations.
• Monitored inventory control and replenishment processes at Blackstocks sites.

Developing the restaurant online sales and performing digital marketing Planned and controlled project activities to ensure alignment with objectives. Hired, trained, and supervised restaurant employees to ensure high performance and service quality. Created staff schedules to optimize coverage and meet operational needs. Tracked stock levels of food and supplies to maintain inventory accuracy and prevent shortages. of food, supplies, and equipment and forecasted needs. Take ownership of budgets and cost control methods to minimize expenses.

• Developed and initiated projects, managed costs effectively, and monitored performance to ensure alignment with strategic goals.
• Coordinated procurement of materials and services for projects, ensuring adherence to budget constraints and timelines.
• Developed online sales strategy and executed digital marketing plans to increase customer engagement and revenue; hired, trained, and supervised staff while creating schedules to ensure optimal staffing levels; tracked stock levels, forecasted needs, and managed ordering processes; oversaw budgets and implemented cost control methods to minimize expenses.

• Provided on-call support, handling 20-25 calls daily to resolve client issues.
• Provided on-call support for clients, addressing their technical issues promptly. with average 20-25 calls a day
• Accessed client computers to troubleshoot and resolve technical issues.
• Assisted clients by providing verbal guidance on technical matters during calls. on call orally
• Evaluated client preferences and arranged technician visits when screen sharing was not possible
• If they are uncomfortable sharing the screen and dispatching a technician to visit the client’s site
• Logged support tickets and resolved client issues remotely across various countries.
• Zealand, UK, Ireland, South Africa and Germany) through Calls and email/chat.
• Managed customer relationships through prompt responses to inquiries, ensuring client satisfaction.

• JANUARY 2017 — MAY 2018
• Executed trades in Forex markets to capitalize on currency fluctuations.
• Managing public relations, speaking to a client on a daily basis and keeping them updated
• Sent emails with timely news and analysis to clients
• Monitored and achieved trading targets based on signals provided.
• Provided service and support to clients addressing account-related issues
• Self-motivated, with a strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations