Operations professional with extensive background in optimizing workflows and supporting operational efficiency. Proven ability to collaborate with teams and adapt to changing needs, ensuring reliable and consistent performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart Canada Corp.
11.2023 - Current
Provide top-tier customer service by handling inquiries, complaints, refunds, exchanges, and online returns with precision and promptness.
Manage customer service staff by communicating expectations, and monitoring and analyzing results.
Identify opportunities for improving customer satisfaction ratings through continuous process optimization.
Ensure cleanliness of the front end/customer service desk.
Coach and provide feedback to staff to improve performance and achieve company objectives.
Operations Assistant
Dr. Farrukh Pets Clinic & Store
06.2009 - 08.2023
Greeting clients, assisting with check-in/check-out procedures, and addressing client concerns
Managed ordering processes for supplies and equipment.
Maintained an animal rescue van involves thorough cleaning and sanitation.
Ensured compliance with relevant regulations and policies.
Managed online sales and did the online promotion of the business.
Assisting with payroll processing, preparing yearly budget and filing taxes.
Maintained the clinic's cleanliness.
Education
Master of Business Administration - Finance
COMSATS Institute of Information Technology
01.2009
Bachelor of Commerce - Commerce
University of The Punjab
01.2006
Skills
Customer service
Microsoft outlook, word, and Excel
Problem-solving
Time management
Professional and friendly
Attention to detail
Positive attitude
Certification
Federal Income Tax Level 1 - H&R Block, Canada
Symposium for Leadership Development – S&P Global, Pakistan