Afzaal Nazir Ghumman
Saskatoon
Summary
Operations professional with extensive background in optimizing workflows and supporting operational efficiency. Proven ability to collaborate with teams and adapt to changing needs, ensuring reliable and consistent performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart Canada Corp.
11.2023 - Current
- Provide top-tier customer service by handling inquiries, complaints, refunds, exchanges, and online returns with precision and promptness.
- Manage customer service staff by communicating expectations, and monitoring and analyzing results.
- Identify opportunities for improving customer satisfaction ratings through continuous process optimization.
- Ensure cleanliness of the front end/customer service desk.
- Coach and provide feedback to staff to improve performance and achieve company objectives.
Operations Assistant
Dr. Farrukh Pets Clinic & Store
06.2009 - 08.2023
- Greeting clients, assisting with check-in/check-out procedures, and addressing client concerns
- Managed ordering processes for supplies and equipment.
- Maintained an animal rescue van involves thorough cleaning and sanitation.
- Ensured compliance with relevant regulations and policies.
- Managed online sales and did the online promotion of the business.
- Assisting with payroll processing, preparing yearly budget and filing taxes.
- Maintained the clinic's cleanliness.
Education
Master of Business Administration - Finance
COMSATS Institute of Information Technology
01.2009
Bachelor of Commerce - Commerce
University of The Punjab
01.2006
Skills
- Customer service
- Microsoft outlook, word, and Excel
- Problem-solving
- Time management
- Professional and friendly
- Attention to detail
- Positive attitude
Certification
- Federal Income Tax Level 1 - H&R Block, Canada
- Symposium for Leadership Development – S&P Global, Pakistan
- Team Building Workshop - S&P Global Pakistan
Languages
English
Full Professional
punjabi
Full Professional
Timeline
Customer Service Manager
Walmart Canada Corp.
11.2023 - Current
Operations Assistant
Dr. Farrukh Pets Clinic & Store
06.2009 - 08.2023
Bachelor of Commerce - Commerce
University of The Punjab
Master of Business Administration - Finance
COMSATS Institute of Information Technology
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