Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Afzaal Nazir Ghumman

Saskatoon

Summary

Operations professional with extensive background in optimizing workflows and supporting operational efficiency. Proven ability to collaborate with teams and adapt to changing needs, ensuring reliable and consistent performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Walmart Canada Corp.
11.2023 - Current
  • Provide top-tier customer service by handling inquiries, complaints, refunds, exchanges, and online returns with precision and promptness.
  • Manage customer service staff by communicating expectations, and monitoring and analyzing results.
  • Identify opportunities for improving customer satisfaction ratings through continuous process optimization.
  • Ensure cleanliness of the front end/customer service desk.
  • Coach and provide feedback to staff to improve performance and achieve company objectives.

Operations Assistant

Dr. Farrukh Pets Clinic & Store
06.2009 - 08.2023
  • Greeting clients, assisting with check-in/check-out procedures, and addressing client concerns
  • Managed ordering processes for supplies and equipment.
  • Maintained an animal rescue van involves thorough cleaning and sanitation.
  • Ensured compliance with relevant regulations and policies.
  • Managed online sales and did the online promotion of the business.
  • Assisting with payroll processing, preparing yearly budget and filing taxes.
  • Maintained the clinic's cleanliness.

Education

Master of Business Administration - Finance

COMSATS Institute of Information Technology
01.2009

Bachelor of Commerce - Commerce

University of The Punjab
01.2006

Skills

  • Customer service
  • Microsoft outlook, word, and Excel
  • Problem-solving
  • Time management
  • Professional and friendly
  • Attention to detail
  • Positive attitude

Certification

  • Federal Income Tax Level 1 - H&R Block, Canada
  • Symposium for Leadership Development – S&P Global, Pakistan
  • Team Building Workshop - S&P Global Pakistan

Languages

English
Full Professional
punjabi
Full Professional

Timeline

Customer Service Manager

Walmart Canada Corp.
11.2023 - Current

Operations Assistant

Dr. Farrukh Pets Clinic & Store
06.2009 - 08.2023

Bachelor of Commerce - Commerce

University of The Punjab

Master of Business Administration - Finance

COMSATS Institute of Information Technology
Afzaal Nazir Ghumman