Summary
Overview
Work History
Education
Skills
Timeline
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Aftin Mcknight

Los Angeles

Summary

Dynamic Senior Area Manager with a proven track record at [solidcore], excelling in market expansion and KPI analysis. Spearheaded the opening of 15 studios, driving sales growth and enhancing operational efficiency. Renowned for exceptional communication and team-building skills, fostering a culture of excellence and compliance across diverse teams.

Overview

11
11
years of professional experience

Work History

Senior Area Manager

[solidcore]
Los Angeles
02.2022 - Current
  • Open and establish a new market in Los Angeles.
  • Successfully opened and managed 15 studios across Los Angeles, San Diego, Colorado, and Arizona.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Establish new SOPs to streamline efficiency and support the expansion plan.
  • Exceed Operations plans to establish studios to generate upwards of $1M a year.
  • Manage new studio opening timelines to coordinate training and staffing needs.
  • Work cross-functionally with Operations, Marketing, Sales, and Field Teams to grow revenue month over month.
  • Managed over 135 coaches.
  • Provided guidance on the implementation of marketing plans in order to drive sales growth.
  • Coached and mentored staff on best practices for customer service, operations, merchandising, safety and security protocols.
  • Ensured compliance with all applicable laws related to employment practices, health and safety regulations.

District Manager

SoulCycle
08.2018 - 02.2022
  • Supervised, grew, and developed studio managers and key holders
  • Managed KPIs, budgets, and growth trajectory
  • Sourced talent for studio hiring fairs
  • Created strategic marketing plans to generate an increase in revenue through new clients and retention
  • Opened (7) SoulOutside locations as pandemic response to maintain revenue flow
  • Established company's 2nd most successful district for 2020
  • Successfully managed the activities of 80+ associates in multiple locations
  • Owned team productivity KPI metrics, positively impacting business up 10% year over year
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Gained market share in new sales performance through aggressive team training.

General Manager

Abercrombie & Fitch
09.2014 - 08.2018
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Delegated work to staff, setting priorities and goals.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Ensured compliance with all company policies and procedures.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education

Bachelor of Arts - Political Science

University of California, Riverside
Riverside, CA
06-2012

Skills

  • Process improvement
  • Market expansion
  • KPI analysis
  • SOP development
  • Sales growth
  • Cross-functional collaboration
  • Employee training
  • Customer service
  • Team building
  • Compliance management
  • Talent acquisition
  • Operational efficiency
  • Work Planning and Prioritization
  • Staff management
  • Data-driven strategic planning
  • Cost-benefit analysis
  • Excellent communication skills
  • Strong interpersonal skills
  • Proactive and self-motivated
  • Exceptional organizational skills

Timeline

Senior Area Manager

[solidcore]
02.2022 - Current

District Manager

SoulCycle
08.2018 - 02.2022

General Manager

Abercrombie & Fitch
09.2014 - 08.2018

Bachelor of Arts - Political Science

University of California, Riverside

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Aftin Mcknight