Afsoun Hamzavi
Richmond Hill,ON
Summary
Qualified employee with 13 years of fast-paced customer service environments. Personable and professional under pressure. An eager and driven employee who loves to exceed sales goals and build long term relationships with customers, staff and other members. Delivers positive experiences and attitude in the work environment. Customer service professional seeking a Management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Overview
19
19
years of professional experience
Work History
PFT Customer Service Representitive
LCBO
Store 536 (Maple), Ontario
06.2017 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Inventoried stock every day to verify numbers, address discrepancies and better predict future needs.
- Managed opening and closing procedures on a daily bases.
- Created Daily Operational Planner to enable all shifts adequate staffing and coverage.
- Fully trained at Power Lifting Equipments.
- Performed both cycle counts and Year end Counts.
- Achieved recognition from management for contributions to store's success by managing daily loads, maintaining the warehouse and inventory to achieve optimal performance.
Customer Service Representative
LCBO
2901 Bayview Ave. (Bayview Village Mall)
09.2003 - 04.2016
- Answered calls by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Restocked inventory ever day and reviewed SOQ to verify proper replenishment.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, nesting tables, and extenders.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Trained new cashiers on procedures, customer service and sales techniques.
- Assisted on sales floor as needed to maintain service standards.
- Able to receive and process Special Occasion Permits.
- Fully trained at Power Lifting Equipments
- Performed both Cycle counts and Year-End counts
Customer service
Tim hortons
Birchmount and Sheppard (Agincourt Mall)
01.2000 - 03.2001
- Politely assisted customers in person and via telephone.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
Education
High School Diploma - undefined
Stephen Leacock Collegiate school
2001
Bachelor of Arts - Political Science
University of Toronto
2004
Skills
- Creative problem solver
- Trusted key holder
- Exceptional communication skills
- Effective leader
- Staff training/development
- Consistently meet goals
- Efficient multi-tasker
- Customer service-oriented
- Well Organized
- Deadline-oriented
References
References are available upon request.
Timeline
PFT Customer Service Representitive
LCBO
06.2017 - Current
Customer Service Representative
LCBO
09.2003 - 04.2016
Customer service
Tim hortons
01.2000 - 03.2001
High School Diploma - undefined
Stephen Leacock Collegiate school
Bachelor of Arts - Political Science
University of Toronto
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