AFSHEEN ALEEM
Kitchener,Canada
Summary
Hardworking professional with experience in sales and customer service. Excellent communicator with strong interpersonal and problem-solving skills. Proven ability to build relationships with customers, identify needs and provide comprehensive insurance coverage.
Overview
12
12
years of professional experience
Work History
CASHIER
POPEYES LOUISIANA KITCHEN
08.2018 - 10.2019
- Provided excellent customer service by greeting customers and offering assistance.
- Ensure cleanliness of customer dining area and deliver food to customer.
CASHIER
WAL-MART
08.2014 - 08.2018
- Operated cash register and accurately processed payments.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Maintained cleanliness of the checkout area by cleaning counters and shelves.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Utilized problem solving skills to effectively handle difficult situations.
- Assisted with training and mentoring new team members.
- Kept up-to-date on new products, services, promotions, and pricing structures.
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products.
- Identified fraudulent activities such as counterfeit currency or stolen credit cards.
- Followed all safety protocols while handling money.
- Informed customers of special promotions, loyalty programs, and discounts.
- Provided excellent customer service by greeting customers and offering assistance.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
STORE MANAGER
FREEMAN FORMAL WEAR
08.2007 - 09.2009
- Dealing with customers, find out customer needs for rent and purchase of their formal dressing.
- Presenting merchandise according to customer needs.
- Explaining features and benefits of Freeman products and comparison with other competitors.
- Expert in alteration.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Solved problems and resolved conflicts for team members and customers.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Evaluated customer feedback and complaints to locate weaknesses and improve services.
- Prepared staff work schedules and assigned specific duties.
- Attending and participating in Bridal Shows.
- Offer coupons and discount to customers.
- Attending Warehouse sale in Head Office.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - BUSINESS ADMINISTRATION - FINANCE
JINNAH UNIVERSITY
12.2005
BACHELOR OF COMMERCE - ACCOUNTS
Karachi University
01.2002
Skills
- Risk Assessment Knowledge
- Adaptability and Flexibility
- Teamwork and Collaboration
- Empathy and Compassion
- Attention to Detail
- Decision Making Abilities
- Goal-Oriented Approach
Languages
English
Urdu
Hindi
Timeline
CASHIER
POPEYES LOUISIANA KITCHEN
08.2018 - 10.2019
CASHIER
WAL-MART
08.2014 - 08.2018
STORE MANAGER
FREEMAN FORMAL WEAR
08.2007 - 09.2009
BACHELOR OF COMMERCE - ACCOUNTS
Karachi University
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - BUSINESS ADMINISTRATION - FINANCE
JINNAH UNIVERSITY
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