Afshan Qureshi
North York,ON
Summary
Customer Service Specialist with over five years of experience in delivering exceptional support and building strong client relationships. Known for thriving in fast-paced environments and handling pressure with ease, I excel in resolving complex issues with empathy and efficiency, consistently enhancing customer satisfaction. My exceptional communication skills, both verbal and written, ensure clear and effective interactions, while my proactive approach and meticulous attention to detail enable me to manage customer inquiries, clarify financial matters, and navigate policies and procedures adeptly. I bring a client-focused mindset, strong problem-solving abilities, and a commitment to maintaining a positive customer experience. Dependable and analytical, I am adept at managing diverse responsibilities, including invoice processing, business operations, and compliance tasks. Eager to contribute my technical proficiency, organizational skills, and industry knowledge to your team, I am dedicated to delivering high-quality service and supporting overall team success.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Sunnybrook Hospital
10.2024 - 12.2024
- Input staff data into the system, making sure their information is correct and to sign off consent forms for the vaccine to be sent off to occupational health
- Provided care by assisting individuals with vaccination processes and addressing their concerns
- Collaborated with healthcare team members to ensure high-quality service delivery and patient/staff satisfaction
- Maintained accurate patient/staff records
- Strong organizational skills, capable of multitasking in fast-paced and unpredictable environments
- Excellent problem-solving and communication abilities, enhancing team collaboration and patient interactions
Case Manager
A Fisher & Associates
10.2022 - 04.2024
- Assisted client needs in obtaining bankruptcies and/or consumer proposals
- Prepared legal documents and ensured a seamless process for client sign-up
- Handled a wide array of new clients and proactively reach out to existing clients to provide timely resolutions and options for clients with overwhelming debt with financial relief
- Efficiently responded to current clients’ inquiries relating to the status of their file via email/ phone calls and ensuring the phone queues and assigned tasks are cleared on a daily basis
- Answered and clarifying any questions directly or indirectly pertaining to the proposal and debtor’s financial affairs
- Prioritized tasks and making sure applications are processed in a timely and correct manner
- Resolved client issues and concerns by providing constructive options and solutions
- Ability to multitask with frequent interruption, fluctuating volumes and ongoing deadlines
Receptionist
Thorncliffe Dental Centre
08.2019 - 07.2022
- Oversee reception area and answer and manage incoming telephone calls, providing clear and professional communication with clients and staff
- Greeted clients and explain clinic procedures, ensuring a positive and welcoming atmosphere
- Provided exceptional customer service, fostering strong relationships with patients and clients through attentive care and effective communication
- Maintained accurate client files, through daily faxing, filing, and scanning documents, ensuring all records are are up-to-date and organized
- Summarized and upkeep patient portfolios through phone calls and follow up appointments
- Worked actively with insurance companies to assess patients benefits and eligibility for services
- Calculated bills for services rendered and collected and processed patients payments
- Make outbound calls to recall clients, encouraging them to return for appointments or follow-up care
- Relayed messages to the appropriate staff or clients in a timely manner, ensuring efficient communication
- Utilized various computer programs and software to manage client information, schedules, and communications
Customer Service Rep/Cashier
Loblaw Great Food
08.2006 - 11.2020
- Responsible for monitoring and logging in all cash that comes into the office that is destined to be deposited into the bank and providing excellent customer service
- Processed orders and accepting different forms of payment i.e, cash, debit and credit cards
- Able to work in a fast paced environment, work independently and take initiatives
- Performed administrative tasks such as manage all cash input, calculate, and perform data entry
- Helped restock the shelves and count inventory at the back with the use of SAP
- - Greeted customers in a courteous manner and assisting the needs to help their experience be pleasant.
- Responsible for inviting potential customers, for the purpose of marketing, and supervising sales operations, as well as after sale services.
- Responsible for monitoring and logging in all cash that comes into the office that is destined to be deposited into the bank.
- Establish a solid, positive, and productive work environment, by understanding the role and needs of all team members and resolving customer complaints.
- Able to work in all environments, work independently and take initiatives.
Perform administrative tasks such as manage all cash input, calculate, and perform data entry.
Education
Business Administration-Management Diploma -
Seneca College
01.2012
Skills
- Executive & Administrative Services
- Customer Service
- Effective Negotiation
- Interpersonal Skills
- Analytical Skills
- Technological Savvy
- Filing Database & Records
- Leadership
- Critical Thinking
- Effective Communication Skills
- Result and Detail-Oriented
- MS Word
- Excel
- Powerpoint
- Outlook
- Windows Vista/XP
- Abeldent
- Ascend
- Acuity
Certification
Workplace Hazardous Materials Information System Certificate (WHMIS), Learned about the key elements of labeling, material safety data sheets and workers education. Proficient in providing health and safety information on hazardous products intended for use, handling, or storage in Canadian workplaces on the WHMIS system.
Languages
English
Native or Bilingual
Hindi
Professional Working
Punjabi
Professional Working
Urdu
Professional Working
Timeline
Administrative Assistant
Sunnybrook Hospital
10.2024 - 12.2024
Case Manager
A Fisher & Associates
10.2022 - 04.2024
Receptionist
Thorncliffe Dental Centre
08.2019 - 07.2022
Customer Service Rep/Cashier
Loblaw Great Food
08.2006 - 11.2020
Business Administration-Management Diploma -
Seneca College
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