Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Afsha Shaikh

Vancouver,BC

Summary

Highly organized and detail-oriented worker with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader who blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.

Overview

9
9
years of professional experience

Work History

Office Coordinator

The Home Depot
02.2022 - Current
  • Interacted with customers by phone, email, or in person to provide information.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Supported HR by completing new hire orientation, incident reports, and benefits paperwork on behalf of office employees.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Organized company meetings and scheduling for 180 -employee team.

E- Commerce Assistant

Hope Rosa
01.2020 - 12.2021
  • Conducted thorough market research to identify trends and opportunities for future growth in e-commerce.
  • Kept up-to-date with industry best practices, sharing insights with colleagues to facilitate continuous improvement across all aspects of e-commerce operations.
  • Implemented inventory tracking system to ensure adequate stock levels were maintained at all times for efficient order fulfillment.
  • Organized regular training sessions for other staff members, fostering a culture of shared knowledge within organization around e-commerce best practice
  • Enhanced customer satisfaction by managing and resolving all order-related issues promptly.
  • Negotiated with suppliers to secure best prices for products.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Trained 22 interns for sales position and managed their scheduling.

Supervisor of Operations

Lucky Engineering Industries
01.2016 - 11.2020
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising the quality of work.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Reduced expenses by 10% for department by optimizing resource allocation and closely monitoring budgets.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
  • Implemented cost-saving measures such as renegotiating contracts with vendors or leveraging economies of scale to reduce overall expenditures.

Aircraft Maintenance Technician

Jet Airways
10.2015 - 12.2016
  • Performed 2-5 scheduled and unscheduled inspections to check flight readiness of aircraft in a day.
  • Enhanced aircraft safety by performing thorough maintenance inspections and identifying potential issues.
  • Collaborated with other technicians to complete complex repairs and improve team efficiency.
  • Inspected airframes to detect wear and other defects.
  • Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
  • Performed scheduled and unscheduled maintenance on diverse aircraft engines, avionics and hydraulics.
  • Participated in regular safety meetings, contributing valuable input based on personal experiences working on various types of aircraft systems.

Education

MBA - Digital Marketing

University of Canada West
Vancouver, BC
09.2023

Bachelor of Science - Aircraft Maintenance Engineering

Thakur Institute of Aviation Technology
Mumbai
12.2015

Skills

  • Administrative and Office Support
  • Customer Relationship Management
  • Safety Regulations
  • Marketing Coordination and
  • Inventory Management
  • Microsoft Office Proficiency
  • Communication and interpersonal
  • Report Preparation
  • Administrative Support
  • De-Escalation Techniques
  • Scheduling
  • Conflict Resolution
  • Report Generation
  • Recordkeeping strengths

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Professional Working

Timeline

Office Coordinator

The Home Depot
02.2022 - Current

E- Commerce Assistant

Hope Rosa
01.2020 - 12.2021

Supervisor of Operations

Lucky Engineering Industries
01.2016 - 11.2020

Aircraft Maintenance Technician

Jet Airways
10.2015 - 12.2016

MBA - Digital Marketing

University of Canada West

Bachelor of Science - Aircraft Maintenance Engineering

Thakur Institute of Aviation Technology

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Afsha Shaikh