Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Hi, I’m

Afsaneh Erfan

Operations
Richmond Hill,ON
Afsaneh Erfan

Summary

Operations professional prepared to excel in this role. Demonstrated ability to optimize operations, enhance customer satisfaction, and lead efficient teams. Known for strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in conflict resolution, resource allocation, and staff training with results-driven approach.

Overview

9
years of professional experience

Work History

Rumi's Restaurant

Server Manager
03.2022 - Current

Job overview

  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • prepared and managed catering orders for events.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.

RBC Toronto, ON

Operations Officer
02.2019 - 12.2022

Job overview

  • Initiated and Responsible for efficient and timely management of all requests / processing in accordance to agreed CPA, bank rules, circulars, laid down procedures, legal or regulatory requirements and any changes are implemented and communicated promptly
  • Worked with variety of systems such as On Demand, synergy, Cart, EMS, service platform, sales platform, Application launch pad, CMS, OLMS, AC, OLBB, TIS, Synergy, and Policy and Procedure Library.
  • Assisted team lead/subject matter expert in daily investigation emails/requests, training/updating materials for new hires or existing members of the team
  • Performed closure of estate, business, personal, loans, credit cards, and mortgage accounts in a timely manner.
  • Verified information about ADI by using Synergy application and contributing to achievement of business specific Service Level Agreement (SLA).
  • Processed transactions such as stop payments, return checks, PAP, and repairs through IRIS and Exception Express System.
  • Created CART for Paying off, adjusting, linking and closing loans and mortgages by using RBC applications.
  • Verified compliance with best business practices throughout organization.

Toyota Credit Inc.

Data Entry Clerk
05.2017 - 12.2018

Job overview

  • Administered new client information and track data in excel sheet.
  • Advanced knowledge of outlook, Microsoft word, spreadsheets, and excel.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Reviewed and updated client correspondence files and insurance database information to maintain accurate records.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.

Neopost Canada LTD

Account Specialist
09.2016 - 04.2017

Job overview

  • Received and processed incoming calls in an effective and efficient manner, and assisted in managing the call flow, including fluctuation in call volume.
  • Determined the purpose of incoming calls and provided front line customer support, which may include: addressing tier-one technical queries; dispatching service calls to Technicians; liaising with the technical team on status of service issues; financial related inquiries; and facilitating the sale of accessories and supplies.
  • Complete follow-up when required to ensure all our records are up to date.
  • Initiate out-bound calls to clients to reach a mutual agreement for re-payment of debt.
  • Successfully archived deadlines and ensured a balance between quality customer care and effective collections techniques.
  • Documented customer habits and preferences and recommended product and service updates to management.
  • Proposed additional service options to clients to capitalize on upsell opportunities.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Education

Centennial college
Scarborough, ON

Advanced Diploma from Business Administration-Finance
01.2020

Canadian School of Natural Nutrition
Gatineau, QC

from Nutrition
04-2026

Skills

  • Effective communication
  • Team leadership
  • Analytical reasoning
  • Strategic idea generation
  • Workforce productivity analysis
  • Administrative support
  • Process optimization
  • Accounts receivable oversight
  • Collaborative skills training
  • Restaurant management

Languages

English
Full Professional
Persian
Native or Bilingual

Interests

  • Enjoy participating in fitness classes for overall physical and mental well-being.
  • Enjoy hobbies that combine physical activity with outdoor exploration.
  • Getting involved in local advocacy groups to promote positive change in the community.
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
  • Artificial Intelligence (AI) and Machine Learning
  • Learning new cooking techniques and expanding my culinary skills.

Timeline

Server Manager

Rumi's Restaurant
03.2022 - Current

Operations Officer

RBC Toronto, ON
02.2019 - 12.2022

Data Entry Clerk

Toyota Credit Inc.
05.2017 - 12.2018

Account Specialist

Neopost Canada LTD
09.2016 - 04.2017

Centennial college

Advanced Diploma from Business Administration-Finance

Canadian School of Natural Nutrition

from Nutrition

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