Afsane Ahmad
Kitchener,Canada
Summary
Dedicated and service-oriented administrator and receptionist with over 4 years of sales experience and 3+ years in administration and receptionist roles. Known for meticulous attention to detail, strategic organizational abilities, and an over-achieving mindset in setting and surpassing professional objectives. Independent worker with high energy and excellent communication skills. Proven ability to work autonomously with minimal oversight while thriving in collaborative team environments.
Overview
4
4
years of professional experience
Work History
Medical Office Assisstant
Richpoint Medical Centre
07.2023 - 05.2024
- Monitoring and managing information workflow in Accuro EMR and email
- Telephone and front desk reception, booking appointments
- Communicate efficiently with physicians, patients and other third parties for scheduling, follow-ups, and referrals
- Perform routine clinical tasks to support physicians and other medical staff
- Responsible for all front desk activities
- Responsible for maintaining all records in the EMR (Electronic Medical Records) accurate and up to date
Microblading Artist
PhiShading Academy
Toronto, ON
07.2023 - 09.2023
- Performed thorough consultations with clients to determine desired eyebrow shape and color.
- Created customized brow designs based on client preferences, facial structure, and skin tone.
- Provided detailed instructions for post-procedure care and follow-up visits.
- Applied topical anesthetics to areas of the face prior to microblading treatments.
- Utilized a hand-held tool to implant pigment in the dermal layer of skin.
- Maintained cleanliness of work area before, during, and after each procedure.
- Assisted clients in selecting appropriate pigments for their desired look.
- Performed touch-ups or corrections if necessary after initial treatment period was completed.
- Analyzed photographs taken of clients before and after treatments for quality assurance purposes.
- Scheduled appointments with clients for follow-up visits or additional treatments.
Office Administrative
Yorkdale Medical Clinic
08.2022 - 06.2023
- Provide efficient administrative support to the clinic's daily operations
- Communicate efficiently with physicians, patients and other third parties for scheduling, follow-ups, referrals, billing and other administrative tasks
- Perform routine clinical tasks to support physicians and other medical staff
- Responsible for all front desk activities
- Responsible for maintaining all records in the EMR (Electronic Medical Records) accurate and up to date
- Maintain the inventory of monthly supplies for the clinic
- Performing other administrative activities as required
Medical Administrative Assistant
OHR Medical Clinic
03.2022 - 08.2022
- Ensures the coordination of the medical/health surveillance clinics for the clinic
- Schedules appointments and tests as requested and maintains all medical and metric databases up to date
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims
- Data entry in EMR and excel metric databases on daily basis
- Produces periodic reports on Medical Surveillance activities as requested by Clinic Manager
- Creates and updates documents such as forms and booklets
- Identifies billable companies on invoices
- Assists with weekly/monthly chargeback databases for all cost related services provided to clients
- Provides administrative support to the Health Care professionals and Manager as required
- Liaises with external vendors about purchases, about the provision of certain services pricing, with regards to equipment issues and follow-up when required
- Answers and redirect calls to the appropriate person
- Prepares outgoing mail/faxes/photocopies and distributes incoming on daily basis
- Orders and organizes supply for clinical operations
- Help with the support on clinic's Marketing initiatives
Front Desk Receptionist
York Allergy, Asthma and Immunology Centre
03.2020 - 01.2022
- Scheduling/Confirming and following up patient appointment by telephone and in person
- Stocking supplies and collect payments
- Sorting and sending mail
- Answering and routing phone calls, emails, and patient messages via clinic's online portal
- Greeting and check in patients and collect personal, medical and insurance information
- Enter & Scan referrals documents
- Deal with couriers
Education
PMU Artist Certificate - Microblading PMU
PhiShading Academy
Toronto, ON09-2023
Diploma Office Administration-Health Service -
George Brown College
04.2021
Skills
- Quick Learner
- Computer Skills (Microsoft, Outlook, powerpoint)
- Communication
- Language skills Dari, Persian, Turkish, English
- Decision making
- Self-motivation
- Ability to work independently and in a team
- Organization
- Problem-solving
- Management
- Exceptional customer service
- Billing
- Bookkeeping
- EMR Software
- Appointment Scheduling
References
Reference available upon request
Timeline
Microblading Artist
PhiShading Academy
07.2023 - 09.2023
Medical Office Assisstant
Richpoint Medical Centre
07.2023 - 05.2024
Office Administrative
Yorkdale Medical Clinic
08.2022 - 06.2023
Medical Administrative Assistant
OHR Medical Clinic
03.2022 - 08.2022
Front Desk Receptionist
York Allergy, Asthma and Immunology Centre
03.2020 - 01.2022
PMU Artist Certificate - Microblading PMU
PhiShading Academy
Diploma Office Administration-Health Service -
George Brown College
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