Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Afsana Mahmud Pollobi

Vancouver,BC

Summary

Experienced in diverse roles ranging in Media, Arts & Design from graphic design and digital marketing to customer service, digital sales, HR and marketing, payroll, and cashier duties, I am a versatile professional with over 2 years of experience. With a keen eye for design and a deep understanding of digital marketing strategies, I consistently deliver exceptional results for clients and organizations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Officer Marketing & HR

Base Technologies Limited
09.2022 - Current
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Provided feedback to all departments on brand consistency in outbound communications.
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Developed campaigns and specific marketing strategies for clients.
  • Collaborated with internal departments to build digital experiences and achieve marketing goals.
  • Measured and report performance of all digital marketing campaigns, and assessed against ROI and KPIs.
  • Identified growth opportunities and developed initiatives to increase market share.
  • Organized new employee orientation schedules for new hires.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.

Junior Executive

Desh Group Of Companies Limited
08.2021 - 04.2022
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Analyzed past sales data and team performance to develop realistic sales goals.

Customer Service Specialist

Shuttle Bangladesh Limited
09.2019 - 11.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Cashier

YARA Accessories
02.2015 - 09.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Informed customers of upcoming promotions and deals to boost sales.
  • Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

MBA - Business Administration

University Canada West
Vancouver, BC
09.2025

BBA - Finance, Marketing

East West University
Dhaka, Bangladesh
05.2022

Skills

  • Human Resources
  • Strategic Planning
  • Project Management
  • Research
  • Graphic Design
  • Adobe Illustrator
  • Facebook Advertising
  • Typography
  • Logo Design
  • Microsoft Word (3 years)
  • Adobe Photoshop
  • Digital Marketing
  • Microsoft Excel (3 years)
  • Microsoft Office (3 years)
  • Branding
  • Supervision and Leadership
  • MS Office
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Flexible and Adaptable

Certification

  • Meta Social Media Marketing Specialization, 02/2023, https://coursera.org/verify/professional-cert/6ZYN58LLVMNQ
  • Meta Marketing Analytics Specialization, 01/2023, https://coursera.org/verify/professional-cert/6ZYN58LLVMNQ
  • Graphic Design, 01/2020

Additional Information

During the 6 months graphic design course, I learned various important concepts and skills that are essential in the field of graphic design. I acquired a solid understanding of design principles, including composition, color theory, typography, and visual hierarchy. I became proficient in using industry-standard design software such as Adobe Photoshop, Illustrator, and InDesign. I also gained practical knowledge and hands-on experience in creating various design materials, including brochures, posters, logos, and digital illustrations. The course taught me how to effectively communicate ideas and messages through visual elements. I learned the importance of understanding clients' needs and translating them into visually appealing designs. Additionally, I explored different design styles and trends, allowing me to develop my own unique design style and aesthetic. I learned how to conduct research and gather inspiration for my designs, ensuring that they are both visually engaging and effective in conveying the intended message. Throughout the course, I received valuable feedback and guidance from industry professionals, who helped me improve my design skills and techniques. Overall, the 6 months graphic design course equipped me with the necessary knowledge and abilities to create visually stunning and impactful designs.

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working

Timeline

Officer Marketing & HR

Base Technologies Limited
09.2022 - Current

Junior Executive

Desh Group Of Companies Limited
08.2021 - 04.2022

Customer Service Specialist

Shuttle Bangladesh Limited
09.2019 - 11.2020

Customer Service Cashier

YARA Accessories
02.2015 - 09.2019

MBA - Business Administration

University Canada West

BBA - Finance, Marketing

East West University

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Afsana Mahmud Pollobi