Afroza Sultana
St Jhons,NL
Summary
Dynamic Assistant Manager with a proven track record at The Body Shop, enhancing customer satisfaction through expert customer service and innovative marketing campaigns. Adept in sales monitoring and a fluent communicator in English, Bangla, and Hindi. Excelled in team collaboration and conflict resolution, significantly contributing to a positive working environment.
Overview
1
1
year of professional experience
Work History
Assistant Manager
The Body Shop
07.2024 - 12.2024
- Maintained up-to-date knowledge of company products and services.
- Suggested products are based on the customer's skin and hair type.
- Assisted in creating marketing campaigns to promote products through social media channels.
- Operated cash registers to receive payments from patrons.
- Resolved conflicts between team members in an effective manner.
Sales Associate
Oppo Showroom
01.2024 - 06.2024
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Bachelor of Science
Memorial University of Newfoundland
01-2025
Skills
- Sales monitoring
- Customer relations
- Customer service and satisfaction
- Fluent in English, Bangla and Hindi
- Punctuality
- Fast learner
- team Player
Availablity
- Saturday and Sunday (all day)
- Tuesday, Wednesday, Friday (2 PM to 12 AM)
- Thursday (11 AM - 12 AM)
- Noted: I am available to work full-time during the summer and am flexible to accommodate any schedule, including weekends and evenings, as needed.
Timeline
Assistant Manager
The Body Shop
07.2024 - 12.2024
Sales Associate
Oppo Showroom
01.2024 - 06.2024
Bachelor of Science
Memorial University of Newfoundland
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