Afroza Sultana
St Jhons,NL
Summary
Dynamic Assistant Manager with a proven track record at The Body Shop, enhancing customer satisfaction through expert customer service and innovative marketing campaigns. Adept in sales monitoring and a fluent communicator in English, Bangla, and Hindi. Excelled in team collaboration and conflict resolution, significantly contributing to a positive working environment.
Overview
1
1
year of professional experience
Work History
Assistant Manager
The Body Shop
Dhaka, Bangladesh
08.2024 - 12.2024
- Maintained up-to-date knowledge of company products and services.
- Suggested products are based on the customer's skin and hair type.
- Assisted in creating marketing campaigns to promote products through social media channels.
- Operated cash registers to receive payments from patrons.
- Resolved conflicts between team members in an effective manner.
Pizza Chef Assistant
Pizza Burg
Dhaka, Bangladesh
03.2024 - 07.2024
- Decorated pizzas with various toppings as directed by customers' orders.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Supervised kitchen staff and applied positive reinforcement, promoting pleasant working environment.
- Cut vegetables and rolled out dough to prepare raw materials for cooking.
- Assisted with customer requests and answered questions to improve satisfaction.
- Cleaning and communicating with online riders.
Bakery Worker
Tasty Treat
Dhaka , Bangladesh
01.2024 - 02.2024
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Met with customers to discuss needed bakery items and take orders.
- Assisted customers in selecting appropriate cake designs for their events.
- Prepared buttercream icing for use in cake decoration projects.
- Set ovens to appropriate temperatures to pre-heat.
- Finished baked goods with glazes, icings and other toppings.
Education
Bachelor of Science
Memorial University of Newfoundland
St John's01-2025
Skills
- Sales monitoring
- Customer relations
- Customer service and satisfaction
- Fluent in English, Bangla and Hindi
- Punctuality
- Fast learner
- team Player
Availability
- Saturday (all day )
- Sunday (all day)
- Monday (6 p.m. to 12 a.m.)
- Tuesday (1 PM to 12 AM)
- Wednesday (2 PM to 12 AM)
- Thursday (11 a.m. to 12 a.m.)
- Friday (2 PM to 12 AM)
Timeline
Assistant Manager
The Body Shop
08.2024 - 12.2024
Pizza Chef Assistant
Pizza Burg
03.2024 - 07.2024
Bakery Worker
Tasty Treat
01.2024 - 02.2024
Bachelor of Science
Memorial University of Newfoundland
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