Afrin Dobaria
Toronto
Summary
Professional with substantial experience in retail operations, adept at coordinating store activities to ensure smooth workflows and exceptional customer service. Strong focus on team collaboration and achieving results, flexible with changing needs, and reliable in dynamic environments. Skilled in inventory management, merchandising, and maintaining high standards of store presentation. Known for excellent communication skills and ability to foster positive and productive work environment.
Overview
5
5
years of professional experience
Work History
Retail Store Coordinator
HomeSense, TJX Canada
07.2024 - Current
- Foster a customer-focused environment by upholding operational standards, effectively communicating updates, and training team associates.
- Support leadership by organizing tasks, setting priorities, and guiding associates to ensure smooth daily operations.
- Coach and develop staff in delivering excellent customer service and maintaining high visual merchandising standards.
- Enhance the overall shopping experience by managing merchandise flow and ensuring the sales floor is well-stocked and visually aligned with brand guidelines.
- Influence sales and customer engagement through creative product displays that reflect current trends and brand messaging.
Retail Store Associate
HomeSense TJX Canada
10.2023 - 06.2024
- Provided accurate and helpful information regarding TJX Canada policies and procedures, as well as details about events and store locations.
- Report to the warehouse management team and add to the warehouse safety record.
- Handled the processing of daily shipments efficiently, ensuring organization and proper setup of the warehouse area.
- Received and processed all merchandise shipments promptly, maintaining high standards of merchandise presentation.
- Managed inventory control, including organizing and replenishing stock, to ensure optimal warehouse operations.
- Demonstrated exceptional customer service when processing refunds, exchanges, and purchases, adhering to company guidelines and ensuring customer satisfaction.
Warehouse Associate and Customer Service Representative
Best Buy Canada
10.2023 - 07.2024
- Assisted customers with the checkout process, ensuring a seamless and efficient transaction experience.
- Communicate with customers and assist them in using the company’s online ordering and browsing.
- Assembling and shipping orders accurately both individually and as a team.
- Utilizing the latest technology to handle consumer orders and inquiries in an efficient way.
- Assisted with store opening and closing procedures, including cash register operations, security checks, and maintaining a clean and organized work environment.
- Developing knowledge of products and solutions confidently and swiftly respond to inquiries about products, prices, and shipping.
- Conducted warehouse duties including receiving shipments, organizing stock, and maintaining inventory accuracy.
- Staying updated by obtaining instruction in order picking
Human Resources Intern
GAOTek INC
09.2023 - 11.2023
- Created and updated tracking spreadsheets using MS Excel.
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and online interviews.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
Customer Service Representative
Circle K: Convenience Store and Gas Station
01.2023 - 07.2023
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Conducted cash transactions, gift card processing, and managed lottery.
- Maintained inventory, ensured accurate pricing updates, and provided training to new staff.
- Operated point-of-sale systems and managed cash flow efficiently.
- Marking down the products for clearance and bringing the new products on floor
Client Service Representative
HDFC Bank
05.2021 - 07.2022
- Demonstrated outstanding client engagement by helping clients manage their accounts and products effectively.
- Acted as the first line of support for clients, addressing questions, assisting with transactions, and proactively connecting clients with the appropriate team members.
- Utilized strong problem-solving skills by listening to client concerns, asking pertinent questions, and taking ownership of issues to find effective solutions.
- Leveraged technology expertise to introduce clients to mobile banking applications, enabling them to better manage their banking needs.
- Consistently achieved and exceeded personal and team goals through motivation and dedication.
Assistant HR and Supervisor
Universal Equipment
12.2019 - 04.2021
- Prepare and analyze financial statements, including income statements, balance sheets, and cash flow statements.
- Maintained financial accounts by processing customer adjustments.
- Maintain accurate and up-to-date financial records, including ledger entries, accounts payable and receivable, and expense tracking.
- Assist with recruiting and hiring processes, such as posting job openings, reviewing resumes, and scheduling interviews also maintaining employee records.
- Collaborate with external auditors to facilitate audits and reviews of financial records.
- Handle customer complaints and ensure that any issues are resolved quickly and effectively and worked as part of a team to achieve goals and maintain excellent customer service standards.
Education
Graduate Certificate - Marketing Management
Georgian College
Toronto, ON04.2024
Graduate Certificate - Human Resource Management
Niagara College
Toronto, ON08.2023
Bachelors - Commerce: Major in Accounting and Finance
Christ College
Pune, India01.2018
Tally- Accounting - Accounting
Christ College
Pune, India01.2016
Skills
- Client engagement and relationship management
- Attention to detail and accuracy
- Technology proficiency
- Problem-solving and critical thinking
- Strong interpersonal and communication skills
- Continuous learner with a strong sense of curiosity
- Values-driven, embodying trust, teamwork, and accountability
- Inventory management and control
- Efficient shipment processing
- Warehouse organization and maintenance
- Merchandise presentation
- Cash handling and transaction management
Timeline
Retail Store Coordinator
HomeSense, TJX Canada
07.2024 - Current
Retail Store Associate
HomeSense TJX Canada
10.2023 - 06.2024
Warehouse Associate and Customer Service Representative
Best Buy Canada
10.2023 - 07.2024
Human Resources Intern
GAOTek INC
09.2023 - 11.2023
Customer Service Representative
Circle K: Convenience Store and Gas Station
01.2023 - 07.2023
Client Service Representative
HDFC Bank
05.2021 - 07.2022
Assistant HR and Supervisor
Universal Equipment
12.2019 - 04.2021
Graduate Certificate - Human Resource Management
Niagara College
Graduate Certificate - Marketing Management
Georgian College
Bachelors - Commerce: Major in Accounting and Finance
Christ College
Tally- Accounting - Accounting
Christ College
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