Afreen Saiyed
Moncton,NB
Summary
Proven Customer Service Representative at Meera Fashion Mart, adept in resolving high-stress situations and enhancing customer loyalty through empathetic service. Excels in teamwork, problem-solving, and effective communication. Demonstrated ability to improve customer satisfaction and streamline inquiry processes, showcasing a blend of interpersonal and organizational skills.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in Desired Position role.
Overview
1
1
year of professional experience
Work History
Sales Associate
People Jewellers
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative
Meera Fashion Mart
09.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Education
Bachelor In Marketing And Sales - Marketing And Sales
Maharaja Sayaji Rao University
Vadodara Gujarat India 08.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Cash handling
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Sales strategies
- Inventory tracking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Sales Associate
People Jewellers
10.2024 - Current
Customer Service Representative
Meera Fashion Mart
09.2023 - 07.2024
Bachelor In Marketing And Sales - Marketing And Sales
Maharaja Sayaji Rao University
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